Eurostar4Agents
Ongoing strike action in France: Eurostar will run a normal timetable on 20 & 21/03

Eurostar will run a normal timetable.

However, please be aware that public transport will be disrupted in Lille on Monday 20 March.

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The following strikes have been announced:
- in France: French unions may decide to continue with strike action in March
- in the UK: 30 March and 1 April
These strikes will not affect our timetable.

Exchange & refund procedures during disruption

Published

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.

PROCEDURES

EXCHANGES

Free exchanges for alternative dates are available in all booking tools.


REFUNDS

You can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.