Eurostar4Agents
Upcoming rail strikes in the UK: Eurostar trains running as normal

Rail strikes have been announced in the UK on the following days:
- Saturday 30 September
- Wednesday 04 October

These strikes will not affect our timetable.
However, please make your clients aware that local trains in the UK may be severely disrupted.

Please click here for more information.

Exchange & refund procedures during disruption

Published

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.

PROCEDURES

EXCHANGES

Free exchanges for alternative dates are available in all booking tools.


REFUNDS

You can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.