- Minimum annual threshold £10k / 10K€

- Net fares (for eligible tour operators) or commission

- Ideal for groups bookings (for eligible partners)

- Access via whitelisted IP address

- Booking horizon up to 10 months before travel

- Retrieve tickets in Eurostar app or download as a pdf

In order to help you understand our accounting process, this page has been created as a guide to answer any questions.

**Please note this if for direct account holders only and not GDS users**

INVOICING AND TIMESCALES

• You will receive a monthly invoice from us.
• This invoice is run by day 2 of every month. This is your total payable amount.
• You will also receive a supporting DAT file (details of transactions by pnr) by day 5 of every month.
• Your Direct Debit is taken on day 17 of every month or the next available working day.
• Any completed credits are deducted from the following months invoice.

DAT FILE INSTRUCTIONS

• To open the Backup Details (.dat file) please follow the instructions below,

1. Save .dat file to any location on the hard drive or open the document in wordpad, word or notepad.
2. Open Microsoft Excel
3. Open .dat file via Excel if saved . – on the open screen, select ‘all files’ to view the .dat document. If copied, paste into excel
4. A Text Import Wizard pop-up box will appear
5. Select the Delimited button on the pop-up box - click Next
6. Ensure the Tab and Comma boxes are ticked - click Finish

• Your dat file will provide you with the following information:

Should you have any difficulty with the above process, please contact credit.control@eurostar.com

For queries such as a replacement dat file or invoice, please contact Credit Control by emailing credit.control@eurostar.com

For queries relating to specific booking information such as status or itinerary, please contact Eurostar4Agents:

• calling : 03448 242 524 (Monday to Friday, 8am until 5pm, excluding Bank Holidays)
• emailing : eurostar4agents@eurostar.com

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.

PROCEDURES

EXCHANGES

Free exchanges for alternative dates are available in all booking tools.

REFUNDS

You can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.