From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at

Please click here for more information.

VIP service

Eurostar operates a paid for VIP meet and greet service.

You can find out more by contacting Eurostar VIP meet and greet services at the below email address 24 hours a day;

If you wish to make a request for Eurostar VIP meet and greet services, please click hereand complete the form in full and return it to the Eurostar VIP Services email address. We kindly ask that all requests are made at least 24 hours in advance of travel. Any requests received without a completed form and/or within 24 hours of the travel date, will be declined. Eurostar VIP meet and greet services will be confirmed by email only.

For Eurostar VIP meet and greet services in Brussels, Lille and Calais we regret we do not operate a VIP service.

For Eurostar VIP meet and greet services in Paris we offer a paid for service in partnership with Atmosfère, a company specialising in high-end travel assistance, from “meet and greet” to exclusive porter and chauffeur services. Customers can find out more information about this service and book their VIP experience directly through Atmosfère by phone at: +33160078309 or e-mail to Please note we are unable to book this for you.

For all ticketing requests and general enquiries about Eurostar, please call our Contact Centre on 03432 186 186.