Eurostar4Agents
Amended Timetable 19/03/2020 - 06/06/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 06/06/2020 in response to increased border controls agreed by the French government and lower demand for travel.
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Ashford International, Ebbsfleet International, Calais Frethun and Lille Europe are closed until further notice.
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Please follow this link to access the timetable for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

STRIKE CANCELLATIONS 21/22/23/26/27 and 28 DECEMBER

STRIKE CANCELLATIONS 21/22/23/26/27 and 28 DECEMBER

Due to the ongoing period of strikes in France, the following trains are cancelled on 21st, 22nd, 23rd, 26th, 27th and 28th December 2019:

Saturday 21 December

  • Train 9060 (12:01, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9013 (08:43, Paris to London)
  • Train 9043 (16:13, Paris to London)

Sunday 22 December

  • Train 9024 (12:24, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9033 (13:28, Paris to London)
  • Train 9043 (16:13, Paris to London)

Monday 23 December

  • Train 9024 (12:24, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9013 (08:43, Paris to London)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
  • Train 9158 (19:34, London to Brussels)
  • Train 9163 (20:22, Brussels to London)

Thursday 26 December

  • Train 9024 (12:24, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9056 (20:31, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9049 (17:43, Paris to London)
  • Train 9061 (20:43, Paris to London)
  • Train 9063 (21:13 Paris to London)
  • Train 9158 (19:34, London to Brussels)
  • Train 9163 (20:22, Brussels to London)

Friday 27 December

  • Train 9024 (12:24, London to Paris)
  • Train 9048 (18:31, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9013 (08:43, Paris to London)
  • Train 9047 (17:13, Paris to London)
  • Train 9061 (20:43, Paris to London)
  • Train 9063 (21:13 Paris to London)
  • Train 9158 (19:34, London to Brussels)
  • Train 9163 (20:22, Brussels to London)

Saturday 28 December

  • Train 9024 (12:24, London to Paris)
  • Train 9050 (19:01, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9019 (10:13, Paris to London)
  • Train 9047 (17:13, Paris to London)
  • Train 9059 (20:13, Paris to London)
  • Train 9158 (19:34, London to Brussels)
  • Train 9163 (20:22, Brussels to London)

GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION 9XXX 2X/12/2019
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

[Note: the above action also applies if your client was checked on a train that returned to the original departure point]



Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation 9XXX 2X/12/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.


Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.