Eurostar4Agents
Amended Timetable 19/03/2020 - 12/08/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 12/08/2020 in response to increased border controls agreed by the French government and lower demand for travel.
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Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
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Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_1

Please click here for more information.

Strike Cancellations 16/17/18/19 December

Due to the ongoing period of strikes in France, the following trains are cancelled on 16th, 17th and 18th December:

Monday 16th December

  • Train 9080 (05:40, London to Paris)
  • Train 9018 (10:24, London to Paris)
  • Train 9040 (16.31, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9005 (06:43, Paris to London)
  • Train 9039 (15:13, Paris to London)
  • Train 9047 (17:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
     
  • Train 9132 (12:58, London to Brussels)
     
  • Train 9153 (17:56, Brussles to London)

Tuesday 17th December

  • Train 9080 (05:40, London to Paris)
  • Train 9018 (10:24, London to Paris)
  • Train 9040 (16:31, London to Paris)
  • Train 9054 (20:01, London to Paris)
  • Train 9007 (07:13, Paris to London)
  • Train 9019 (10:13, Paris to London)
  • Train 9043 (16:13, Paris to London)
  • Train 9051 (18:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
     
  • Train 9153 (17:56, Brussles to London)
     
  • Train 9132 (12:58, London to Brussels)
  • Train 9158 (19:34, Brussels to London)

Further trains to be announced soon

Wedensday 18th December

  • Train 9080 (05:40, London to Paris)
  • Train 9018 (10:24, London to Paris)
  • Train 9040 (16.31, London to Paris)
  • Train 9054 (20:01, London to Paris)
     
  • Train 9007 (07:13, Paris to London)
  • Train 9019 (10:13, Paris to London)
  • Train 9043  (16:13, Paris to London)
  • Train 9063 (21:13, Paris to London)
     
  • Train 9132 (12:58, London to Brussels)
     
  • Train 9153 (17:56, Brussles to London)

Thursday 19th December

  • Train 9080 (05:40, London to Paris)
  • Train 9040 (16.31, London to Paris)
  • Train 9054 (20:01, London to Paris)
     
  • Train 9019 (10:13, Paris to London)
  • Train 9031 (13:13, Paris to London)
  • Train 9047 (17:13, Paris to London)
     
  • Train 9132 (12:58, London to Brussels)
     
  • Train 9153 (17:56, Brussels to London)

Thursday 20th December

Cancellations to be announced shortly


Customers affected by the Cancellation of our services can apply for a full refund or free exchange within 60 days.


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging - SI 9F INVOL DATE CHANGE DUE TO CANCELLATION [TRAIN NUMBER], DATE /12/2019
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR




Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Cancellation [train number] DATE /12/2019" in the notes.

ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.


Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents
Please call us directly on 03448 242 524 and we will arrange an exchange.


If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

We apologise for any inconvenience caused.

Please check eurostar4agents.com for further updates.