Travelling 14 - 15 March 2020? If your customers are travelling during this weekend, they must download their tickets and print them before 8pm UK time on Friday 13 March.

Industrial action by French customs in Paris

We are expecting sizeable delays and congestion in Paris Gare du Nord until March 12th due to French customs work to rule, which means security checks are taking longer than usual.

We would recommend not travelling unless necessary, customers can change or refund their ticket for free, should they decide not to travel.

Please go here for the disruption process.

If they need to travel, customers need to proceed to the ticket gates at the time indicated on their ticket. If they arrive at their destination more than 60 minutes late, they can claim compensation the next day at

We're sorry for the inconvenience.