Eurostar4Agents
Upcoming rail strikes in the UK: Eurostar trains running as normal

Rail strikes have been announced in the UK on the following days:
- Saturday 30 September
- Wednesday 04 October

These strikes will not affect our timetable.
However, please make your clients aware that local trains in the UK may be severely disrupted.

Please click here for more information.

AMSTERDAM AND ROTTERDAM STOPS CANCELLATION 9106, 9114, 9126, 9145, 9157 & 9167 on 05/07/2023

Published

Due to severe weather conditions in the Netherlands on Wednesday 05 July, please be advised that trains 9106, 9114, 9126 on 05/07/2023 from St Pancras International to Amsterdam Centraal won't be stopping in Rotterdam Centraal and Amsterdam Centraal.

Trains 9145, 9157, 9167 on 05/07/2023 from Amsterdam Centraal to St Pancras International won't be stopping in Rotterdam Centraal and Amsterdam Centraal due to the impact the current weather has on our trains and the tracks.


Eurostar has activated its After-Sales Override Profile (AOP) to allow a free exchange or a full refund of tickets.

PROCEDURES

All channels with the exception of GDS-Air
Once Eurostar has activated AOP, customers and partners should be able to exchange tickets for alternative dates or process a refund in line with the commercial policy implemented within their booking systems.

TMC’s booking via GDS-Air
Where Eurostar’s After-Sales Override Profile does not override fare conditions in GDS Air, TMC’s should process exchanges or refunds manually via the BSP link (subject to the commercial policy implemented by Eurostar).

Further information here.

• More info for GDS-Air agents with bookings made via a UK point of sale
• More info for Voyager users who can carry out a free exchange
• More info for bookings made via a French point of sale
• Agents in Belgium or the Netherland are able to carry out a free exchange.