Eurostar4Agents
From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at gov.uk.

Please click here for more information.

Service disruption

From time to time, our trains are delayed or cancelled and we know how important it is for you to have all the latest information at your fingertips. There are a few ways we share what’s going on…

Eurostar4agents.com

Check the homepage regularly for updates as well as live departure and arrival information. We’ll put a time on each service update so you know if you’ve read the latest.

If we’re offering free exchanges or full refunds to travellers, we’ll also let you know how to process them on Elgar or GDS.

Eurostar4agents email

If you’re subscribed to our newsletter, look out for an email with more details on what’s happening and anything you might need to do.

Sign up for our emails >

On the phone

Since our phone lines get very busy during disruptions, we sometimes have to switch to an automated message. If your call’s not urgent, listen out for where to find more information on eurostar4agents.com.