From time to time, our trains are delayed or cancelled and we know how important it is for you to have all the latest information at your fingertips. There are a few ways we share what’s going on…
Check the homepage regularly for updates as well as live departure and arrival information. We’ll put a time on each service update so you know if you’ve read the latest.
If we’re offering free exchanges or full refunds to travellers, we’ll also let you know how to process them on Voyager, Eurostar API or GDS.
If you’re subscribed to our newsletter, look out for an email with more details on what’s happening and anything you might need to do.
On the phone
Since our phone lines get very busy during disruptions, we sometimes have to switch to an automated message. If your call’s not urgent, listen out for where to find more information on eurostar4agents.com