Eurostar4Agents
Amended Timetable 19/03/2020 - 06/06/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 06/06/2020 in response to increased border controls agreed by the French government and lower demand for travel.
---
Ashford International, Ebbsfleet International, Calais Frethun and Lille Europe are closed until further notice.
---
Please follow this link to access the timetable for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Disruption process: What to do

Published

DISRUPTION PROCESS: WHAT TO DO

Cancelled trains, and any disruption information can be found on the home screen, and here.

Not receiving Eurostar4Agents disruption emails regarding cancelled trains? Sign up here.

We do not add annotations, or send cancellation messages within the GDS on each booking, passengers are usually contacted providing we have their contact details entered during the manage a booking process when printing off their tickets.

POLICY SURROUNDING CORONAVIRUS UPDATE

GDS BOOKINGS

Please find the instructions for GDS users here below.


  • Passengers with bookings, for all journeys between Friday 13 March until Wednesday 1 July 2020, are entitled to a rebooking for a later trip (subject to payment of a possible difference in price between the original and the new ticket).
  • All rebookings will need to be issued within 12 months after the original date of travel
  • Rebook the same booking class in a brand-new PNR on the new date if available.
  • If the original booking class is not available, book the next available fare bucket within the same cabin class and charge the price difference.
  • Please leave the sectors live on the original booking in the GDS, allowing the ticket to expire. When the passenger no shows, this will not be a problem.
  • Once you have rebooked, you will need to apply for a refund of the original booking via the BSP link.
  • When completing the refund application, please state in the notes box that you are applying due to Covid 19 and also include the new PNR as without that your application will be rejected.
  • There is no need to collect the exchange fee.
  • Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems.

VOYAGER BOOKINGS

Your systems have been set up so you can provide exchanges directly.

Voyager After-Sales procedure out of ticket condition: New AfterSales Override Profile (AOP)

*EXCHANGE WITHOUT FEE AS A RESULT OF CORONAVIRUS:

Passengers must have a booked journey to travel between Friday 13 March and Wednesday 01 July 2020 to be eligible.
They can exchange their booking before 30 September 2020, subject to our normal booking horizon conditions.

Our timetables are currently being reviewed daily and you will not be able to change a booking until they’re confirmed.

If their new booking costs more than the value of their original booking, passengers will have to pay the difference. No exchange fee will be charged.

This fee-free exchange applies to direct booking between London/Ebbsfleet/Ashford and Lille/Paris/Brussels/Rotterdam/Amsterdam bookings only.



Information for Disney, ski and through fares:

Disneyland Paris departures between 01 April - 14th July 2020.

If your customers are travelling on our direct trains to Disneyland® Paris in both directions

You can use the exchange function in Voyager.

If your customers are travelling to Disneyland® Paris, via Lille

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. Fare differences will not be refunded. If the value of the new booking is greater than the value of the original booking, customers will need to pay the difference.

If your customers have a through fare booking

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. Fare differences will not be refunded. If the value of the new booking is greater than the value of the original booking, customers will need to pay the difference.

If your customers have a ski booking

As you have until 30 September 2020 to exchange your tickets, you will be able to use the exchange function in Voyager once the 2020/21 season is open for sale.

Ski trains usually open for sale in July.

Please continue to check eurostar4agents.com for updates on when the season will be available to book

 

For any bookings made directly with Eurostar4agents

*EXCHANGE WITHOUT FEE AS A RESULT OF CORONAVIRUS:

*Fare differences will not be refunded. If the value of the new booking is greater than the value of the original booking, customers will need to pay the difference.

Please call us directly on 03448 242 524 and we will arrange an exchange.

We are experiencing high call volumes and apologise for any inconvenience this may cause.