Eurostar4Agents
UK rail strikes: timetable update for the period 13-18 December

There will be a national strike across the UK railway network on 13, 14, 16 and 17 December.
We’ll be running a revised timetable between 13 and 18 December.
To find out if a train is running or cancelled, or if the departure and arrival times have changed, please check the revised timetable which covers the period 13-17 December.
On 18 December, we will run a full timetable with only two minors retimings.

Please click here for more information.

EXCHANGE & REFUND PROCEDURES DURING DISRUPTION

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.

PROCEDURES

EXCHANGES

  • PAO channels
    Once Eurostar has activated AOP, free exchanges for alternative dates are available in all booking tools.


REFUNDS

  • PAO Channels
    • SNCF points of sale
      - Agents supplied by SNCF should submit a “demande de détaxe” to SNCF so that SNCF can subsequently send a refund request to Eurostar at the sncf.queries@eurostar.com inbox.

      - All other SNCF points of sale should send refund requests to sncf.queries@eurostar.com.

       
    • All other PAO-supplied customers and partners
      All other PAO-supplied customers and partners should submit refund requests to Eurostar at the distributor.queries@eurostar.com inbox.