From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at

Please click here for more information.

We’re making our tickets more flexible than ever

Our tickets are about to become even more flexible.

As travel restrictions and border controls continue to change in the current climate, we wanted to reassure customers that they can change their travel plans once they have made a booking with us.

So, from 01 March, customers who book tickets in Standard or Standard Premier will be able to exchange their tickets with no fee up to 7 full days before departure. So, if they have a booking to travel at 11:04 on 09 March for example, they can change their travel plans up until 11:04 on 02 March. Customers won’t pay an exchange fee, but will pay any difference in fare.

Any exchanges made between the 7 day cut off point and departure will be subject to an exchange fee plus the difference in fare.

Please find a handy PDF here below.

Our flexible tickets - Nos billets flexibles - Flexibele tickets.pdf

We have included the full terms and conditions for flexible tickets as a footnote in this email for your information.

Our terms and conditions for Business Premier tickets remains the same as before.

Full Ts&Cs:

Customers can exchange tickets in Standard and Standard Premier as many times as they want without paying an exchange fee as long as tickets are exchanged 7 days or more before the departure date of their outbound journey. Tickets are non-refundable. Where tickets are exchanged for a higher priced ticket, customers will need to pay the difference. Where tickets are exchanged for a lower price ticket, the difference in price will not be refunded. Tickets in Standard and Standard Premier that are exchanged within 7 days of the individual journey will incur an exchange fee per person and per individual journey in Standard (£30/€40 for an adult and £15/€20 for a child) and in Standard Premier (£40/€50 for an adult and £15/€20 for a child).