Eurostar4Agents
From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at gov.uk.

Please click here for more information.

The importance of our customer's contact details

When printing off the customer's boarding passes we require their email address and mobile number. This is so we have contact details for the customer incase we need to contact them due to disruption.

It is essential that all agents enter in the customer's email address and mobile number, and preferably not the agent's contact details, otherwise this means we may not be able to reach the customer.

Please note that with GDS bookings we do not pull customer information (email address, mobile number) through from the profile, which is why entering the details when printing off the boarding pass is important.