Eurostar4Agents
From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at gov.uk.

Please click here for more information.

Services to Disneyland® Paris

Disneyland® Paris bookings

We’re sorry to let you know that we are cancelling our direct trains to and from Disneyland® Paris until Monday 03 January 2022. Departures 06 February - 23 March 2022 have been closed to new sales whilst we review the timetable for this period. We will be in contact if your customers’ journeys are impacted.

Please note – the direct service was not scheduled to run between 04 January and 05 February 2022.

Departures up to 21 October 2021

Customers booked on this route will have one of the following options:

  • Exchange their ticket for a future departure date on our direct Disney service. Dates are available to book for the peak summer period from 25 March onwards into September 2022. You will be able to make this exchange in Voyager, our reservation system
  • Exchange onto a direct train to Paris, subject to availability, for the same dates of travel (all passengers and all legs of the journey), with no fees or fare difference. You MUST CALL us to make this exchange on 03448 242 524
  • Submit your clients’ tickets for cancellation – a credit note will then be added to your account.

Usually, connections are also available via Lille Europe, however, services from Lille are currently very limited. For these reasons, at this stage, we recommend re-booking customers via Paris.

Departures 22 October 2021 - 03 January 2022:

Customers will be automatically reaccommodated by Eurostar to alternative Paris services on the same date and as close as possible to their original departure time. This will be managed in order of travel date. RER tickets will be provided in St Pancras on the day of travel to help the customers connect to and from Marne La Vallée free of charge.

Once the exchange has been made customers will be able to find details of their new trains and download their tickets in Manage Your Booking on eurostar.com as normal, using the original PNR.

We will be reaccommodating all bookings in order of travel date. In the meantime, please do not attempt to make amendments to bookings yourself as this could incur additional charges to your account where fare differences are applied.

If your customer is booked into one of the Wheelchair/Companion spaces onboard, our customer care team will be in touch with you directly, using the email address you supplied at the time of booking. We will be contacting you in date of travel order and will be in touch as soon as we are able.

Customers originally booked on this route and moved onto a Paris service will have one of the following options:

  • Exchange their ticket for a future departure date on our direct Disney service. Dates are available to book for the peak summer period from 25 March onwards into September 2022. You will NOT be able to make this exchange in Voyager, our reservation system, as your customers now have a Paris ticket and it’s not possible to change destination within the exchange process. Please cancel and rebook. If you are unable to refund the original, please send both PNRs to eurostar4agents@eurostar.com so that we can assist. If the new booking is a higher cost than the original DO NOT confirm the booking. Please send the PROVISIONAL PNR along with the original, to eurostar4agents by email and we will finalise for you, writing off any fare difference.
  • Submit your clients’ tickets for cancellation – a credit note will then be added to your account.

Once the re-accommodation to a Paris service has been actioned by Eurostar:

  • If your customer would prefer a different Paris train on the SAME DATE, please change their booking to the preferred departure time. If a difference in fare is payable, please send the information and PNR to eurostar4agents@eurostar.com
  • If your customer would prefer to exchange to a Paris train on an ALTERNATIVE DATE, please process the exchange in the same PNR, as per normal exchange conditions, Eurostar will NOT cover any additional fare difference
  • Please check the seat assignments in your amended bookings. If you are unable to seat all customers together, please check alternative Paris departures on the same day. If this is still not possible, please contact eurostar4agents@eurostar.com for further assistance
  • Usually, connections are also available via Lille Europe, however, services from Lille are currently limited. For this reason, we are unable to offer re-accommodation via Lille and all customers will be re-routed via Paris. Should your customer insist on travelling via Lille, please cancel the Paris booking (eurostar4agents can help via email if ticket conditions do not permit you to do this yourself) and make a new booking. Eurostar will not cover any additional costs should this journey be a higher fare than the original booking.

Departures 06 February 2022 - 23 March 2022:

We've closed these services to prevent any further sales and continue to review our timetable against operational constraints. We ask that you do not make any changes to bookings for this period yet and await further updates in due course.

Any bookings amended before an official communication on this period from Eurostar remain subject to usual ticket conditions and any fare differences and exchange/cancellation fees will be applied as normal.

For any bookings made directly with Eurostar4agents

Please use the 'manage my booking' function where possible.

Alternatively, you can call 03448 242 524

We are experiencing high call volumes and apologise for any inconvenience this may cause.

The timetable from 26 March 2022 – 15 August 2021 is already on sale and varies according to demand. Additional dates into September continue to open daily