Travelling 14 - 15 March 2020? If your customers are travelling during this weekend, they must download their tickets and print them before 8pm UK time on Friday 13 March.

Programme Horizon: New Launch Date 14/15 March 2020

As you are aware, we recently decided to delay the launch of Programme Horizon, which was originally planned for November 2019.

The Programme team has re-planned to ensure the delivery of key functionality in our new systems, and to allow additional time to carry out required testing and bug fixing. Please note that that the delay in launch date was not an opportunity to add new items in the scope but rather an opportunity to reduce the level of risks.

The new date which has been agreed and approved by all internal and external stakeholders is the weekend of 14th – 15th March 2020.

The migration and transition plan remains the same, with a closure of all sales after the last departure on Friday 13th March.

Sales should be available again on Eurostar channels on Saturday 14th March and on external channels on Sunday 15th March.