Eurostar4Agents
Upcoming rail strikes in the UK / Ongoing strikes in France - Normal timetable

UK: Upcoming rail strikes in the UK

Rail strikes have been announced in the UK on Saturday 03 June.
This strike will not affect our timetable. Eurostar trains running as normal.

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FRANCE: Ongoing strikes in France

There’s been a series of ongoing strikes in France since 07 March. New days of mobilisation may be announced by French unions at short notice. The next one will take place on Tuesday 6 June. It will not impact our timetable and our trains will run as normal on that day.

If we need to make timetable changes on other strike days, be sure that we will keep you informed as soon as more information becomes available.

Please click here for more information.

Printing/downloading GDS-Air tickets via Eurostar's website or app

Published

A technical issue has recently arisen where a small portion of revalidated/reissued GDS-Air bookings do not give the option the print the ticket via Eurostar.com or through the Eurostar app.

We therefore recommend to follow the steps indicated here below.

  1. The passenger or the TMC agent reissues/revalidates a ticket, either via the online booking tool or directly through GDS-Air.
  2. The passenger or the TMC agent needs to go to ‘’Manage a booking’’ on Eurostar.com or to the Eurostar app to attempt to print/download the ticket.
  3. If the ticket can be printed/downloaded, no further action will be required.
  4. If the ticket cannot be printed or downloaded by the passenger, the passenger will need to contact their TMC agent, and the TMC agent will need to contact our Application Support department by sending an e-mail to application.support@eurostar.com
  5. If the ticket cannot be printed/downloaded by the TMC agent, please contact Application Support.

The workaround is thus to e-mail the PNRs to Application Support, and Eurostar can subsequently correct those PNRs. Our station staff in London, Paris, Brussels or Lille will also have the ability to correct those PNRs for the passenger. Please note that Eurostar has no dedicated desk in Rotterdam or Amsterdam.

We wish to apologise for any inconvenience caused.