Information for Ukrainian refugees travelling to the UK
To help Ukrainian nationals travelling to the UK, we can offer a free Eurostar ticket from any Eurostar station to London St. Pancras International.
If passengers have a valid visa to enter the UK, along with a Ukrainian passport, they can speak to a member of the Eurostar team at Paris Gare du Nord, Brussels-Midi/Zuid, Lille Europe, Rotterdam Centraal or Amsterdam Centraal stations and they will then be issued with a ticket for travel to London.
It is important to arrive with the necessary visa documents as these will be checked by the UK Border Force during the check-in process.
At Amsterdam Centraal and Rotterdam Centraal, there are ticket gates between the station entrance and the Eurostar departures building. When passengers reach the gates, they have to press the assistance button, or speak to a nearby member of station staff who will let them through the gates. Then, they have to head straight to the Eurostar departures building located at the end of platform 15b in Amsterdam Centraal, and in the middle of platform 2 in Rotterdam Centraal. Passengers Eurostar ticket to London will be issued at the Eurostar departures building.
The UK government is regularly reviewing the criteria for Ukrainian refugees to enter the UK, so we would strongly recommend that passengers contact the British Embassy or check the UK government website for the latest information.
All train operators across England, Scotland and Wales are offering free onward travel if their final destination is outside London. To qualify, passengers will need to show their Ukrainian passport and their Eurostar ticket, and they will have 48 hours from arrival in the UK to complete their journey.
They will also be able to travel for free across London by bus, tram, underground or Docklands Light Railway (DLR) services, to help them to reach their destination. More information on the National Rail website.
For information, unfortunately we’re not able to accept pets for travel on Eurostar. If Ukrainian refugees are travelling with a guide or assistance dog, they should speak to our team at the station.