Please ask customers travelling from Paris to get to the station earlier than usual if they have a Business Premier ticket or a Carte Blanche card. A recommended arrival time will show on customers’ tickets.
The way our queueing systems are managed at the ticket gates, passport control and security have changed. Our staff will guide customers and we advise them to keep an eye out for any signs in place.
Unfortunately, we aren’t able to provide a fast-track lane through passport checks and security at the moment.
This is because we need to check for mandatory coronavirus travel documents, and we also need to manually stamp UK passports following Brexit. We expect to be able to provide a full fast-track experience from late April.
The map, here below, should give your customers an idea of how things will work at our stations, but please advise them to ask a member of our team if they need any help when they arrive at departures.