Our fast-track lanes through security and passport control for Business Premier and Carte Blanche passengers are temporarily closed at St Pancras International.
Please advise customers to arrive at the station earlier than usual. A recommended arrival time will show on their ticket. It’s also a good idea to remind them that checks at our ticket gates, security, and passport control may take a little longer at the moment because of the impact of Brexit and the coronavirus pandemic.
We’ve made the decision to close these lanes in light of ongoing additional departure checks and the low volumes of passengers that are currently using them. Please assure your customers that we’ll be looking to reopen them as soon as passenger numbers start to increase and travel restrictions start to ease.
Customers will still be able to use the fast-track ticket gates. They will then be guided through the departures process by our teams where they will be fast-tracked when possible.
Please find a map of St Pancras International here below to help give your customers an idea of how things will work at our stations.
Business Premier and Carte Blanche customers will still have access to our Business Premier lounges in London. And we’ll still be serving food and drink on board to Business Premier passengers.
Ticket conditions will also stay the same, meaning customers with Business Premier tickets have full flexibility to change their travel plans if they need to.