Please advise your customers to get to our stations a little earlier than usual when travelling in January. A recommended arrival time will show on customers’ tickets.
Our stations will be busy as travellers return home in the new year and it might take a little longer to go through departures as we adjust to the changes brought about by Brexit.
The way our queueing systems are managed at the ticket gates, passport control and security will change. Our staff will guide customers and we advise them to keep an eye out for any signs in place.
For the first two weeks of January, we also can’t guarantee a fast-track lane through security at Paris Gare du Nord for our Business Premier passengers and Carte Blanche holders. However, these passengers will still be able to use the fast-track lane until the ticket gates.
The diagram below should give passengers an idea of how things will work at our stations, but please advise them to ask a member of our team if they need any help when they arrive at departures.