Frequently Asked Questions - Help Centre

Did you know you can find frequently asked questions by clicking on Help?

Sometimes it's easier and quicker than picking up the phone and you can find the answers to a variety of questions such as:

• If the traveller doesn't use their outbound ticket, can they use the return ticket?
• Can I upgrade a ticket to Business premier?

Our individual ticket conditions and restrictions can be found within the Category 16 in the GDS, or displayed in your fare quote when using Elgar.