Flexible tickets: giving customers the peace of mind to change their mind

From 01 March 2021, we have introduced more flexibility across our Public fare range to give customers the peace of mind to change their mind. Here’s how our new fares work:

• Customers can now book a seat on our core and non-core routes and rearrange their trip with no exchange fee as many times as they like up to 7 days before departure.

• They’ll have to pay the difference in fare if their new ticket is more expensive. But they won’t get a refund of the difference if they exchange for a cheaper fare.

• If they exchange their tickets 6 days or less before departure, customers will be charged a fee of £30/€40/$55 in Standard or £40/€50/$60 in Standard Premier plus the difference in fare.

• The same flexibility doesn’t apply to any tickets purchased before 01 March 2021 or to tickets purchased on our intra-Schengen routes between Calais/Lille and Brussels or Brussels and Amsterdam/Rotterdam.