Eurostar4Agents
From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at gov.uk.

Please click here for more information.

Disruption Communication

Cancelled trains, and any disruption information can be found on the home screen, and here.

We advise that all agents who are not already receiving Eurostar4Agents newsletter/disruption emails, do so here.

Unfortunately we do not UC or HX the sectors out in the GDS so agents will not receive this type of communication. We do not add annotations, or send cancellation messages within the GDS on each booking, passengers are usually contacted directly providing we have their contact details entered during the manage a booking process when printing off their tickets.

To see our how to guide for our process during disruption please click here.