From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at

Please click here for more information.

Coronavirus - concessions bookings update

Concession bookings for travel up to 1st June can be exchanged without charge by phoning the concessions line. If you’re unsure of a new date, we can move your booking forward by 6 months. You may then have one additional free exchange.

You will need to contact us again prior to the travel date in order to change your dates.

Name changes are not possible and only a maximum of two exchanges are permitted.

If you opt for an e-voucher please bear in mind that e-vouchers can only be redeemed on

We are experiencing high call volumes and apologise for any inconvenience this may cause.