Eurostar4Agents
Upcoming rail strikes in the UK / Ongoing strikes in France - Normal timetable

UK: Upcoming rail strikes in the UK

Rail strikes have been announced in the UK on Saturday 03 June.
This strike will not affect our timetable. Eurostar trains running as normal.

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FRANCE: Ongoing strikes in France

There’s been a series of ongoing strikes in France since 07 March. New days of mobilisation may be announced by French unions at short notice. The next one will take place on Tuesday 6 June. It will not impact our timetable and our trains will run as normal on that day.

If we need to make timetable changes on other strike days, be sure that we will keep you informed as soon as more information becomes available.

Please click here for more information.

An issue with the ticket gates at Dutch stations

Published

We want to let you know that there is an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If a customer scans an image of a ticket barcode on their smartphone to enter or leave the station, digital bank cards may be charged instead.

What your customers need to do if they store bank cards on their phones

Please let your customers know that they should use one of the following to enter or leave the station:

  • A ticket saved to their Google/Apple Wallet
    OR
  • A printed ticket

If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.

Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.