Eurostar4Agents
Ongoing strike action in France: Eurostar will run a normal timetable on 20 & 21/03

Eurostar will run a normal timetable.

However, please be aware that public transport will be disrupted in Lille on Monday 20 March.

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The following strikes have been announced:
- in France: French unions may decide to continue with strike action in March
- in the UK: 30 March and 1 April
These strikes will not affect our timetable.

An issue with the ticket gates at Dutch stations

Published

We want to let you know that there is an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If a customer scans an image of a ticket barcode on their smartphone to enter or leave the station, digital bank cards may be charged instead.

What your customers need to do if they store bank cards on their phones

Please let your customers know that they should use one of the following to enter or leave the station:

  • A ticket saved to their Google/Apple Wallet
    OR
  • A printed ticket

If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.

Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.