We want to let you know that there is an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.
If a customer scans an image of a ticket barcode on their smartphone to enter or leave the station, digital bank cards may be charged instead.
What your customers need to do if they store bank cards on their phones
Please let your customers know that they should use one of the following to enter or leave the station:
- A ticket saved to their Google/Apple Wallet
- A printed ticket
If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.
Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.