Eurostar4Agents
Upcoming rail strikes in the UK / Ongoing strikes in France - Normal timetable

UK: Upcoming rail strikes in the UK

Rail strikes have been announced in the UK on Saturday 03 June.
This strike will not affect our timetable. Eurostar trains running as normal.

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FRANCE: Ongoing strikes in France

There’s been a series of ongoing strikes in France since 07 March. New days of mobilisation may be announced by French unions at short notice. The next one will take place on Tuesday 6 June. It will not impact our timetable and our trains will run as normal on that day.

If we need to make timetable changes on other strike days, be sure that we will keep you informed as soon as more information becomes available.

Please click here for more information.

Amsterdam and Rotterdam trains only able to run to and from Brussels on Friday 18 February

Published

Due to extremely high winds on Friday 18 February, rail traffic in the Netherlands will be suspended from 14:00 CET until the end of the day and no trains will run after this time.

Subsequently, all Eurostar trains to and from Amsterdam Centraal and Rotterdam Centraal stations will only be able to operate between London and Brussels.

If traveling FROM Rotterdam or Amsterdam
Eurostar tickets will be valid on intercity domestic services from Amsterdam and Rotterdam to Brussels before 14:00 CET (where these services are still running) as well as on booked Eurostar trains from Brussels.

If traveling TO Amsterdam or Rotterdam
Eurostar tickets will still be valid on booked Eurostar services. However, services to Amsterdam and Rotterdam will terminate at Brussels Midi station and onward domestic rail travel will be suspended with effect from 14:00 CET.

Eurostar has activated its After-Sales Override Profile (AOP) to allow a free exchange or a full refund of tickets.

PROCEDURES

All channels with the exception of GDS-Air
Once Eurostar has activated AOP, customers and partners should be able to exchange tickets for alternative dates or process a refund in line with the commercial policy implemented within their booking systems.

TMC’s booking via GDS-Air
Where Eurostar’s After-Sales Override Profile does not override fare conditions in GDS Air, TMC’s should process exchanges or refunds manually via the BSP link (subject to the commercial policy implemented by Eurostar).

Further information here.