Coronavirus - travel restrictions update 7th April
Following the French government’s decision to tighten border controls due to coronavirus, further travel restrictions have been put in place… Read more
News
Changes to our luggage services
from Monday 6th April Eurodespatch will be closed until further notice Read more
Coronavirus - concessions bookings update
Concession bookings for travel up to 1st June can be exchanged without charge by phoning the concessions line. If you’re unsure of a new dat… Read more
Closure of Lille Europe station from 26th March
Due to the impact of coronavirus and government restrictions on movement in France, Lille Europe will be closed from 26th March 2020 until fu… Read more
Coronavirus update for non-EU residents
Following the statement of President Macron this evening, we understand that only residents of the European Union (including UK) will be able… Read more
Assisting customers currently in the ski resorts
Following the announcement of the French government to close ski resorts as a means of preventing the spread of coronavirus, we understand th… Read more
Paris Gare du Nord and Bruxelles Midi Business Lounge closure
Following the most recent government advice regarding the Coronavirus, we have had to close the business lounges located in Paris Gare du Nor… Read more
Direct Disney train information - March 2020
In light of Coronavirus and the closure of the Disneyland Paris park today, 1 day earlier than planned, we have taken the decision to cancel… Read more
Voyager Tutorial
You will find here a step by step tutorial introducing you on how to use Voyager including: Direct boookings Retrieve a booking Conne… Read more
Eurostar and Brexit
As you are aware, the United Kingdom will leave the European Union on Friday 31st January 2020. This date will mark the beginning of a trans… Read more
Printing tickets if travelling between 14-15 March
We’ll be upgrading our booking system from the evening of Friday 13 March until Sunday 15 March. If your customers are travelling during th… Read more
Eurostar Public Fares Range - French Provinces - 14 January 2020
In preparation for the migration to our new reservation system in March, a travel restriction will be imposed on the French Provinces Public… Read more
2020 Peak Dates
We can now confirm the peak dates for travel in 2020, which will come into effect from 1 January. You can view the peak dates calendar here… Read more
Exchanges During Disruption
During disruption we know that travellers will need to make exchanges to their bookings. It is possible for customers to do this either onlin… Read more
Disruption Communication
Cancelled trains, and any disruption information can be found on the home screen, and here . We advise that all agents who are not already… Read more
Programme Horizon: New Launch Date 14/15 March 2020
As you are aware, we recently decided to delay the launch of Programme Horizon, which was originally planned for November 2019. The Program… Read more
Manage Your Booking Troubleshooter
Here's a troubleshoot guide to help you if you can't bring up the passenger's booking. GDS reference error: We are experiencing an ongoing… Read more
Club Eurostar Update
We’re making a change to the points threshold for reaching Carte Blanche level. From 23 October 2019 , members will now have to earn 2,400… Read more
Press for Champagne
Eurostar invites travellers to ‘Press for champagne’ Marking 100 days to 25th anniversary with a first for the travel industry In a fir… Read more
Ski Trains
TAKE THE STRESS-FREE ROUTE TO THE SLOPES Since the 17th July at 8.00 am you are able to book our direct ski trains to the French Alps,… Read more
GDS: Availability mismatch on Eurostar Amsterdam trains
9F services 9112, 9126, and 9150 are travelling to Amsterdam via Brussels. While the Amsterdam destination is opened for sale for the entiret… Read more
GDS AVAILABILITY UPDATE - TOP TIPS
We are aware of some discrepancies with regards to the schedules that are in the GDS. Whilst we are working with the scheduling teams to rect… Read more
Reminder: OD Tax Charge
Gentle reminder to all GDS bookers: Please remember to include the OD tax charge with every change you make to a booking* . £30 for St… Read more
Improvement works taking place in Ashford
From 13 May 2019, for a duration of 10 weeks, Kent Highways and McLaren will be carrying out works to the junction of Newtown Road with the A… Read more
We've Been Nominated!
We are pleased to announce that Eurostar has been shortlisted as a finalist in this year's Travel Bulletin Star Awards.For the first time eve… Read more
Fare Increases this Summer
Our fares will be changing over the summer months.Please find below the links to our summer fare ranges for Paris and Brussels. Paris Bru… Read more
Route Closures in September and November
Engineering works taking place in November and September will affect all our routes. As a result, bookings cannot currently be made on the fo… Read more
System Maintenance Work | 8th - 9th May
Due to a system update between 23:00 (UK time) on the 8th of May and 04:00 (AM, UK time) on the 9th of May 2019, sales and aftersales on al… Read more
Any Belgian Station Public Fares are Set to Increase
Bookings held after the 29th January will be affected by the increase in the Any Belgian Station add-on fee. To avoid this increase in any im… Read more
Re timed trains
Please see below some re timings of our services which may impact your clients: Please accept our apologies for any inconvenience caused.… Read more
Festive opening hours
GDS Helpdesk, Groups and Trade Sales: Christmas Eve: 0900-1700 Christmas Day: CLOSED Boxing Day: CLOSED 27th Dec: 0900-1700… Read more
Book door to door delivery for customers
Passengers can start their adventure from the moment they step off the train, with door-to-door luggage delivery from First Luggage. Book glo… Read more
Frequently Asked Questions - Help Centre
Did you know you can find frequently asked questions by clicking on Help ? Sometimes it's easier and quicker than picking up the phone and… Read more
Updated Alcohol Policy
Our rules about alcohol have changed To make sure everyone's safe, happy and healthy, we've got some new rules around how much alcohol you… Read more
The importance of our customer's contact details
When printing off the customer's boarding passes we require their email address and mobile number. This is so we have contact details for… Read more
Brussels booking horizon for trains 9114 and 9148
Brussels The Brussels route can only be booked a maximium of 35 days in advance on all trains that go direct to Amsterdam (9114 - 08:31,… Read more
Ebbsfleet Capped Capacity
We have currently had to put a cap on the amount of direct Disney passengers boarding and disembarking at Ebbsfleet. We kindly ask that gro… Read more
Ski train reminder
It's that time of year again! Tickets for our Ski train go on Sale Wednesday 18th July for travel from 21 December to 6 April 201… Read more
Avignon TGV station to the city centre
For those travelling on our direct train to Avignon TGV, their Eurostar ticket also allows them to take the shuttle train – La Virgule - to G… Read more
Eurostar joins over 250 airlines as Travelport’s first rail operator benefiting from Rich Content and Branding
Eurostar joins over 250 airlines as Travelport’s first rail operator benefiting from Rich Content and Branding Langley, UK. May 21, 2018… Read more
Ashford International road diversion
Driving to Ashford international? – important road diversion update From Monday 16 April until November 2018 access to Ashford Internationa… Read more
NEW Elgar DOB command
Eurostar is implementing a new ticketing arrangement called TKD _e-billet. Read more
Arriving back in the UK from Disneyland Paris
As we don’t have passport control facilities at Disneyland® Paris departures, travellers’ passports will need to be checked when they arrive… Read more
Amendments to French Provinces RIT and Group fare ranges
On 06 March 2018 the current zone configuration for French Provinces will be updated. As part of this process, five of the current bookable d… Read more
Changes to our Trade & GDS lines
We would like to make sure that you are getting through to the correct team. Please have a look at the information below. If you want to ma… Read more
Intra-Schengen travellers and seating
Getting unconfirmed seating on the Brussels route? Take a look here at one of the possible reasons for this. Read more
Our ski train alcohol policy
With ski season just around the corner, here’s a quick reminder of what travellers can and can’t take on board our trains to the Alps. Ski… Read more
Lyon-South of France timetable in 2018
There will be three trains a week from the beginning of May, then four trains a week throughout the summer holidays. There’ll also be a few e… Read more
Introducing Club Eurostar
For more rewarding travel In response to customer feedback we are launching Club Eurostar, our new and exciting new loyalty programme towa… Read more
Tickets ready for travel
With the options available to have tickets ready for travel in advance, there is no longer the need for customers to queue in our stations for either the ticket machine or our ticket office. Read more
Find the perfect seat on our trains
We’ve put together a handy guide to help you find your way around and pick the perfect seat for every traveller. Read more
Special offer for exclusive coaches
For extra special trips, why not book an entire coach. Corporate customers can take advantage of this new offer to benefit from : Great… Read more
Booking a wheelchair user ticket
Our wheelchair user fares are available for travellers who are unable to walk 200 metres unaided and need to travel in their own wheelchair.… Read more
Disneyland® Paris picnic bags
Following feedback from families, we’ve made our Standard Premier meals on Disneyland® Paris trains more flexible. They’re now served in hand… Read more
Passenger Information
From June 2016, we will collect additional passenger information for all passengers to enable us to generate a train manifest and to send disruption communications. Read more
Travelling from Lyon and the South of France to the UK
On the way to the UK, we’ll be doing check-in, security and immigration checks at our hub station, Lille Europe.* Read more
Free wi-fi and entertainment
All travellers can now enjoy free wi-fi and entertainment on our trains. With over 300 hours of TV, films and games to enjoy, it’s easy to connect and stream direct to a mobile or tablet. Read more