We’re making our tickets more flexible than ever
*Published on 26 February 2021 Read more
News
Changes to our e-voucher policy
*Published on 20 February 2021 Read more
Services to Disneyland® Paris
*Updated 20 February 2021 Read more
Fast-track lane closure in Paris until April 2021
*Updated on 03 February 2021 Read more
Printing/downloading GDS-Air tickets via Eurostar's website or app
A technical issue has recently arisen where a small portion of revalidated/reissued GDS-Air bookings do not give the option the print the tic… Read more
Changes to our Trade & GDS lines
In order to align our technical GDS support, we have made a few changes, so that we can resolve issues quicker and to give you a better exper… Read more
Introducing ‘Eurostar For Business’ to support business travel
We are pleased to announce the launch of our exclusive new booking platform for business travellers. In a first for Eurostar, the new portal… Read more
Onboard catering resumes on 7 September
Good news – from 7 September, our full offering will resume in Business Premier and Standard Premier. We’ve just made a few adjustments due t… Read more
Our Business Premier lounges and fast-track ticket gates are now open
We’re pleased to let you know that our Business Premier lounges in London, Brussels and Paris are all open again. Our fast track ticket gates… Read more
Festive opening hours
*Published 17/12/2020 Read more
TRAVELLING TO DISNEYLAND PARIS FROM KENT STATIONS
Our stations at Ashford and Ebbsfleet remain closed. Customers due to travel to Disneyland Paris from either of these stations can travel fro… Read more
Flexible tickets: giving customers the peace of mind to change their mind
*Updated 08 March 2021 Read more
No more direct trains to South of France
We’re making lots of changes in the wake of the coronavirus crisis to help protect our customers and colleagues. And right now, we’re focusin… Read more
Changes to our luggage services
from Monday 6th April Eurodespatch will be closed until further notice Read more
Coronavirus - concessions bookings update
Concession bookings for travel up to 1st June can be exchanged without charge by phoning the concessions line. If you’re unsure of a new dat… Read more
Voyager Tutorial
You will find here a step by step tutorial introducing you on how to use Voyager including: Direct boookings Retrieve a booking Conne… Read more
Exchanges During Disruption
During disruption we know that travellers will need to make exchanges to their bookings. It is possible for customers to do this either onlin… Read more
Disruption Communication
Cancelled trains, and any disruption information can be found on the home screen, and here . We advise that all agents who are not already… Read more
Manage Your Booking Troubleshooter
Here's a troubleshoot guide to help you if you can't bring up the passenger's booking. GDS reference error: We are experiencing an ongoing… Read more
Club Eurostar Update
We’re making a change to the points threshold for reaching Carte Blanche level. From 23 October 2019 , members will now have to earn 2,400… Read more
GDS AVAILABILITY UPDATE - TOP TIPS
We are aware of some discrepancies with regards to the schedules that are in the GDS. Whilst we are working with the scheduling teams to rect… Read more
Reminder: OD Tax Charge
Gentle reminder to all GDS bookers: Please remember to include the OD tax charge with every change you make to a booking* . £30 for St… Read more
Frequently Asked Questions - Help Centre
Did you know you can find frequently asked questions by clicking on Help ? Sometimes it's easier and quicker than picking up the phone and… Read more
Updated Alcohol Policy
Our rules about alcohol have changed To make sure everyone's safe, happy and healthy, we've got some new rules around how much alcohol you… Read more
The importance of our customer's contact details
When printing off the customer's boarding passes we require their email address and mobile number. This is so we have contact details for… Read more
Arriving back in the UK from Disneyland Paris
As we don’t have passport control facilities at Disneyland® Paris departures, travellers’ passports will need to be checked when they arrive… Read more
Our ski train alcohol policy
With ski season just around the corner, here’s a quick reminder of what travellers can and can’t take on board our trains to the Alps. Ski… Read more
Introducing Club Eurostar
For more rewarding travel In response to customer feedback we are launching Club Eurostar, our new and exciting new loyalty programme towa… Read more
Tickets ready for travel
With the options available to have tickets ready for travel in advance, there is no longer the need for customers to queue in our stations for either the ticket machine or our ticket office. Read more
Find the perfect seat on our trains
We’ve put together a handy guide to help you find your way around and pick the perfect seat for every traveller. Read more
Special offer for exclusive coaches
For extra special trips, why not book an entire coach. Corporate customers can take advantage of this new offer to benefit from : Great… Read more
Passenger Information
From June 2016, we will collect additional passenger information for all passengers to enable us to generate a train manifest and to send disruption communications. Read more