Our Business Premier lounges and fast-track ticket gates are now open
We’re pleased to let you know that our Business Premier lounges in London, Brussels and Paris are all open again. Our fast track ticket gates… Read more
News
Booking horizon until 27 March 2021
We are pleased to announce that sales on our routes between London & Paris and London & Brussels for travel up to and including 27th… Read more
TRAVELLING TO DISNEYLAND PARIS FROM KENT STATIONS
Our stations at Ashford and Ebbsfleet remain closed. Customers due to travel to Disneyland Paris from either of these stations can travel fro… Read more
Ticketing update if travelling to Disney between 2nd August and 12th December
If your customers are travelling on our direct Disney service from 2nd August, all services have now been swapped so they will now be travell… Read more
No more direct trains to South of France
We’re making lots of changes in the wake of the coronavirus crisis to help protect our customers and colleagues. And right now, we’re focusin… Read more
Direct Disney train information
In light of Coronavirus and the closure of the Disneyland Paris park, the decision was taken on Monday 16th March to cancel all direct Disn… Read more
Changes to our luggage services
from Monday 6th April Eurodespatch will be closed until further notice Read more
Coronavirus - concessions bookings update
Concession bookings for travel up to 1st June can be exchanged without charge by phoning the concessions line. If you’re unsure of a new dat… Read more
Station closures following coronavirus
As from 26 March, Eurostar will no longer operate to/from Ebbsfleet, Ashford, Calais Fréthun and Lille Europe, until further notice. Please… Read more
Coronavirus update for non-EU residents
Following the statement of President Macron this evening, we understand that only residents of the European Union (including UK) will be able… Read more
Assisting customers currently in the ski resorts
Following the announcement of the French government to close ski resorts as a means of preventing the spread of coronavirus, we understand th… Read more
Paris Gare du Nord and Bruxelles Midi Business Lounge closure
Following the most recent government advice regarding the Coronavirus, we have had to close the business lounges located in Paris Gare du Nor… Read more
Voyager Tutorial
You will find here a step by step tutorial introducing you on how to use Voyager including: Direct boookings Retrieve a booking Conne… Read more
Eurostar and Brexit
As you are aware, the United Kingdom will leave the European Union on Friday 31st January 2020. This date will mark the beginning of a trans… Read more
Printing tickets if travelling between 14-15 March
We’ll be upgrading our booking system from the evening of Friday 13 March until Sunday 15 March. If your customers are travelling during th… Read more
2020 Peak Dates
We can now confirm the peak dates for travel in 2020, which will come into effect from 1 January. You can view the peak dates calendar here… Read more
Exchanges During Disruption
During disruption we know that travellers will need to make exchanges to their bookings. It is possible for customers to do this either onlin… Read more
Disruption Communication
Cancelled trains, and any disruption information can be found on the home screen, and here . We advise that all agents who are not already… Read more
Manage Your Booking Troubleshooter
Here's a troubleshoot guide to help you if you can't bring up the passenger's booking. GDS reference error: We are experiencing an ongoing… Read more
Club Eurostar Update
We’re making a change to the points threshold for reaching Carte Blanche level. From 23 October 2019 , members will now have to earn 2,400… Read more
Ski Trains
TAKE THE STRESS-FREE ROUTE TO THE SLOPES Since the 17th July at 8.00 am you are able to book our direct ski trains to the French Alps,… Read more
GDS AVAILABILITY UPDATE - TOP TIPS
We are aware of some discrepancies with regards to the schedules that are in the GDS. Whilst we are working with the scheduling teams to rect… Read more
Reminder: OD Tax Charge
Gentle reminder to all GDS bookers: Please remember to include the OD tax charge with every change you make to a booking* . £30 for St… Read more
We've Been Nominated!
We are pleased to announce that Eurostar has been shortlisted as a finalist in this year's Travel Bulletin Star Awards.For the first time eve… Read more
Fare Increases this Summer
Our fares will be changing over the summer months.Please find below the links to our summer fare ranges for Paris and Brussels. Paris Bru… Read more
Any Belgian Station Public Fares are Set to Increase
Bookings held after the 29th January will be affected by the increase in the Any Belgian Station add-on fee. To avoid this increase in any im… Read more
Re timed trains
Please see below some re timings of our services which may impact your clients: Please accept our apologies for any inconvenience caused.… Read more
Book door to door delivery for customers
Passengers can start their adventure from the moment they step off the train, with door-to-door luggage delivery from First Luggage. Book glo… Read more
Frequently Asked Questions - Help Centre
Did you know you can find frequently asked questions by clicking on Help ? Sometimes it's easier and quicker than picking up the phone and… Read more
Updated Alcohol Policy
Our rules about alcohol have changed To make sure everyone's safe, happy and healthy, we've got some new rules around how much alcohol you… Read more
The importance of our customer's contact details
When printing off the customer's boarding passes we require their email address and mobile number. This is so we have contact details for… Read more
Brussels booking horizon for trains 9114 and 9148
Brussels The Brussels route can only be booked a maximium of 35 days in advance on all trains that go direct to Amsterdam (9114 - 08:31,… Read more
Ebbsfleet Capped Capacity
We have currently had to put a cap on the amount of direct Disney passengers boarding and disembarking at Ebbsfleet. We kindly ask that gro… Read more
Ski train reminder
It's that time of year again! Tickets for our Ski train go on Sale Wednesday 18th July for travel from 21 December to 6 April 201… Read more
Ashford International road diversion
Driving to Ashford international? – important road diversion update From Monday 16 April until November 2018 access to Ashford Internationa… Read more
NEW Elgar DOB command
Eurostar is implementing a new ticketing arrangement called TKD _e-billet. Read more
Arriving back in the UK from Disneyland Paris
As we don’t have passport control facilities at Disneyland® Paris departures, travellers’ passports will need to be checked when they arrive… Read more
Changes to our Trade & GDS lines
We would like to make sure that you are getting through to the correct team. Please have a look at the information below. If you want to ma… Read more
Intra-Schengen travellers
Getting unconfirmed seating on the Brussels route? Take a look here at one of the possible reasons for this. Read more
Our ski train alcohol policy
With ski season just around the corner, here’s a quick reminder of what travellers can and can’t take on board our trains to the Alps. Ski… Read more
Introducing Club Eurostar
For more rewarding travel In response to customer feedback we are launching Club Eurostar, our new and exciting new loyalty programme towa… Read more
Tickets ready for travel
With the options available to have tickets ready for travel in advance, there is no longer the need for customers to queue in our stations for either the ticket machine or our ticket office. Read more
Find the perfect seat on our trains
We’ve put together a handy guide to help you find your way around and pick the perfect seat for every traveller. Read more
Special offer for exclusive coaches
For extra special trips, why not book an entire coach. Corporate customers can take advantage of this new offer to benefit from : Great… Read more
Booking a wheelchair user ticket
Our wheelchair user fares are available for travellers who are unable to walk 200 metres unaided and need to travel in their own wheelchair.… Read more
Disneyland® Paris picnic bags
Following feedback from families, we’ve made our Standard Premier meals on Disneyland® Paris trains more flexible. They’re now served in hand… Read more
Passenger Information
From June 2016, we will collect additional passenger information for all passengers to enable us to generate a train manifest and to send disruption communications. Read more
Free wi-fi and entertainment
All travellers can now enjoy free wi-fi and entertainment on our trains. With over 300 hours of TV, films and games to enjoy, it’s easy to connect and stream direct to a mobile or tablet. Read more