Eurostar4Agents
New testing requirement from Tuesday 07 December for ALL passengers, aged 12 years and over, travelling to the UK

From Tuesday 07 December, there will be an additional change to the rules for both fully vaccinated and unvaccinated passengers.
Before departure to the UK, ALL passengers, aged 12 years and over, will need to take a pre-departure antigen or PCR test within 48 hours of departure and present a negative result to be allowed to travel.
This includes UK nationals and residents.

Please click here for more information.

FORCED AFTERSALES PROCEDURE FOR GDS-AIR AGENTS (UK) - OUTSIDE OF COVID PERIOD

The following options will be available when Eurostar authorises GDS-Air agents, booking via UK points of sale, to exchange tickets free of charge.

  • Reissues can be completed within the same PNR before departure by doing an 'involuntary reissue'.
  • Rebook the same booking class in a brand-new PNR on the new date if available.
  • All rebookings will need to be issued within 60 days after the date of travel
  • If the original booking class is not available, book the next available fare bucket within the same cabin class.
  • Please leave the sectors live on the original booking in the GDS, allowing the ticket to expire. When the passenger no shows, this will not be a problem.
  • Once you have rebooked, you will need to apply for a refund of the original booking via the BSP link.
  • When completing the refund application, please state the reason (example: cancellation / weather conditions / strike) in the notes box and also include the new PNR as without that your application will be rejected.
  • Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems.