Eurostar4Agents
New testing requirement from Tuesday 07 December for ALL passengers, aged 12 years and over, travelling to the UK

From Tuesday 07 December, there will be an additional change to the rules for both fully vaccinated and unvaccinated passengers.
Before departure to the UK, ALL passengers, aged 12 years and over, will need to take a pre-departure antigen or PCR test within 48 hours of departure and present a negative result to be allowed to travel.
This includes UK nationals and residents.

Please click here for more information.

ACCOUNTING & INVOICING

In order to help you understand our accounting process, this page has been created as a guide to answer any questions.

**Please note this if for direct account holders only and not GDS users**

Invoicing and timescales

  • You will receive a monthly invoice from us.
  • This invoice is run by day 2 of every month. This is your total payable amount.
  • You will also receive a supporting DAT file (details of transactions by pnr) by day 5 of every month.
  • Your Direct Debit is taken on day 17 of every month or the next available working day.
  • Any completed credits are deducted from the following months invoice.

DAT file intructions 

  • To open the Backup Details (.dat file) please follow the instructions below,
  1. Save .dat file to any location on the hard drive or open the document in wordpad, word or notepad.
  2. Open Microsoft Excel
  3. Open .dat file via Excel if saved . – on the open screen, select ‘all files’ to view the .dat document. If copied, paste into excel
  4. A Text Import Wizard pop-up box will appear
  5. Select the Delimited button on the pop-up box - click Next
  6. Ensure the Tab and Comma boxes are ticked - click Finish
  • Your dat file will provide you with the following information: 

Should you have any difficulty with the above process, please contact credit.control@eurostar.com

For queries such as a replacement dat file or invoice, please contact Credit Control (credit.control@eurostar.com)

For queries relating to specific booking information such as status or itinerary, please contact Eurostar4Agents by calling 03448 242 524 ( Monday to Friday, 8am until 5pm, excluding Bank Holidays) or by emailing eurostar4agents@eurostar.com