Following new regulations from the UK government, we are required (along with our partners) to update the information about UK health measures that we share with customers prior to booking.
Please kindly update any current text you’re using with the below from the Department for Transport.
It’s our partners’ responsibility to ensure that customers have this information before they book. If a customer is booking on behalf of someone else, they’ll be responsible for ensuring all members of the party have completed the mandatory travel documents.
Please find below important information for passengers in order to comply with UK government regulations.
Important information for passengers travelling to London:
The United Kingdom is taking steps to help stop the spread of COVID-19.
- All passengers (including UK nationals and residents) arriving in the UK from outside the common travel area* must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england.
- To protect the health of all passengers, everyone must complete an online passenger locator form before arrival in the United Kingdom.
- All arrivals must quarantine for 10 days unless exempt. If they have travelled through a red list country** in the last 10 days, passengers must have a valid managed quarantine facility booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing. Passengers can check the list of exempt countries immediately before travel and the list of work-related exemptions if travelling for work.
- Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. Passengers must have this booked prior to departure***. For information please visit: www.gov.uk/travel-quarantine-and-testing.
- It is a legal requirement that passengers wear a face covering on public transport in the UK.
- If passengers quarantine in England, they may opt into Test to Release. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.
Failure to comply with the above measures is a criminal offence and passengers may be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.
*The common travel area is an open borders area comprising the UK, Jersey, Guernsey, the Isle of Man, and Ireland.
** Please note if passengers have been in or through a ‘red list’ country in the 10 days prior to arrival in the UK they will not be permitted to travel by Eurostar to the UK. In these cases, passengers must use one of the designated ports of entry. Find out more.
*** IMPORTANT – passengers are required to enter the booking reference for their day 2 and 8 quarantine COVID tests on their Passenger Locator Form. Passengers must ensure that they enter the testing INVOICE number. This 7-digit number is issued in a second and separate email after the booking confirmation. Unfortunately, Passenger Locator Forms will not be accepted by the UK authorities without the invoice number and passengers will not be able to travel.
Important information for passengers travelling from London:
Please note that national travel restrictions apply and passengers may only travel for essential reasons.
Whilst national restrictions are in place, passengers can only travel internationally from England for legally permitted reasons. This does not include holidays.
Passengers must complete a travel declaration form and carry it with them along with any evidence supporting their reasons for travelling.
Passengers may be required to show the form at the port of departure. It is an offence to enter a port of departure or embarkation point without a properly completed form when passengers are travelling internationally. Some job related exemptions apply.
Passengers may be issued with a fixed penalty notice and directed to return home if they do not have a valid reason for travel.
Our teams are required by law to check COVID-19 travel documents and may refuse travel to any passengers not carrying the correct forms.