Eurostar4Agents
From 07 January 2022, new entry rules for fully vaccinated passengers travelling to the UK

As you will know, the UK is relaxing its travel rules for fully vaccinated passengers. From Friday 07 January 2022, fully vaccinated passengers travelling to the UK:

- no longer need to take a pre-departure COVID-19 test
- no longer need to self-isolate on arrival

Please click here for more information.

New rules for travel to the Netherlands from 22 December 2021

From 00:01 on 22 December, all fully vaccinated passengers aged 12 and over will have to follow the same quarantine rules as unvaccinated passengers. This means they will need to self-isolate for 10 days unless exempt. Passengers will be able to end quarantine early if they test negative on day 5.

Passengers can find out more and see a full list of exemptions on the Netherlands government website.

All passengers must also follow all other travel rules and complete all necessary forms before travelling. Travellers from outside the EU must always provide a negative test result to enter the Netherlands.
Please advise them to check our travel requirements page before travelling. They may be refused travel if they don’t comply.


OPTIONS FOR CUSTOMERS

  • Exchange

Customers who are no longer able to travel can change their travel dates by contacting the agent or company who sold them their tickets. They will not pay any exchange fees but will need to pay any difference in fare.

Passengers also have the option to request an e-voucher if they have a ticket for travel between now and 10 January 2022 inclusive. E-vouchers can only be requested up to 23:00 on the day before departure by going to “Manage Your Booking” on eurostar.com. E-vouchers will be valid until 30 June 2022 to rebook a new journey.
 

  • Refund

Alternatively, if customers have a refundable ticket, they can claim a refund.