Eurostar4Agents
Amended Timetable 19/03/2020 - 24/05/2021

Please be aware that we’ve reduced our timetable from 19/03/2020 - 24/05/2021. This is a result of changes we’ve made to our services due to ongoing travel restrictions and the continuing impact of coronavirus.
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Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
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Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Forced aftersales procedure for GDS-Air agents (UK) - Outside of Covid period

The following options will be available when Eurostar authorises GDS-Air agents, booking via UK points of sale, to exchange tickets free of charge.

  • Reissues can be completed within the same PNR before departure by doing an 'involuntary reissue'.
  • Rebook the same booking class in a brand-new PNR on the new date if available.
  • All rebookings will need to be issued within 60 days after the date of travel
  • If the original booking class is not available, book the next available fare bucket within the same cabin class.
  • Please leave the sectors live on the original booking in the GDS, allowing the ticket to expire. When the passenger no shows, this will not be a problem.
  • Once you have rebooked, you will need to apply for a refund of the original booking via the BSP link.
  • When completing the refund application, please state the reason (example: cancellation / weather conditions / strike) in the notes box and also include the new PNR as without that your application will be rejected.
  • Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems.