Eurostar4Agents
Upcoming rail strikes in the UK / Ongoing strikes in France - Normal timetable

UK: Upcoming rail strikes in the UK

Rail strikes have been announced in the UK on Saturday 03 June.
This strike will not affect our timetable. Eurostar trains running as normal.

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FRANCE: Ongoing strikes in France

There’s been a series of ongoing strikes in France since 07 March. New days of mobilisation may be announced by French unions at short notice. The next one will take place on Tuesday 6 June. It will not impact our timetable and our trains will run as normal on that day.

If we need to make timetable changes on other strike days, be sure that we will keep you informed as soon as more information becomes available.

Please click here for more information.

Exchange & refund procedures during disruption

Published

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy. 

PROCEDURES

EXCHANGES

  • Voyager, API and PAO channels
    Once Eurostar has activated AOP, free exchanges for alternative dates are available in all booking tools.
     
  • TMC’s booking via GDS-Air

    TMC’s can process a ticket exchange using a “nil-value” ticket exchange with no additional collection on the GDS issued ticket.
    If booked in Business Premier than a revalidation can be made on the original GDS issued Ticket.
     

  • Eurostar For Business
    Customers can exchange their tickets (where applicable and subject to Eurostar’s commercial policy) via the "Manage Your Booking” link on www.eurostar.com.


REFUNDS

  • Voyager and API channels
    Where Eurostar has activated its After-Sales Override Profile (AOP) to enable free refunds, you can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.
  • TMC’s booking via GDS-Air
    TMC’s should process refunds manually via the BSP link (subject to the commercial policy implemented by Eurostar).
  • PAO Channels
    • SNCF points of sale
      Agents supplied by SNCF should submit a “demande de détaxe” to SNCF so that SNCF can subsequently send a refund request to Eurostar at the sncf.queries@eurostar.com inbox.
      All other SNCF points of sale should send refund requests to sncf.queries@eurostar.com.
       
    • All other PAO-supplied customers and partners
      All other PAO-supplied customers and partners should submit refund requests to Eurostar at the distributor.queries@eurostar.com inbox.
       
  • Eurostar For Business
    Customers can refund their tickets (where applicable and subject to Eurostar’s commercial policy) via the "Manage Your Booking” link on www.eurostar.com.