Eurostar4Agents
Eurostar service update - 19/05/2022

Due to a problem with the overhead power supply caused by the current weather the current services are cancelled:

9040 on 19/05/2022 from London to Paris 
9054 on 19/05/2022 from London to Paris
9047 on 19/05/2022 from Paris to London  
9148 on 19/05/2022 from London to Brussels 
9007 on 20/05/2022 from Paris to London 
9121 on 20/05/2022 from Brussels to London

Please click here for more information.

Exchange & refund procedures during disruption

Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy. If applicable, AOP will also allow an override of cancellation charges.

PROCEDURES

All channels with the exception of GDS-Air and Eurostar For Business

  • Once Eurostar has activated AOP, customers and partners should be able to exchange tickets for alternative dates or process a refund in line with the commercial policy implemented within their booking systems.

Voyager After-Sales procedure out of ticket conditions (AOP)

Eurostar For Business

TMC’s booking via GDS-Air

Where Eurostar’s After-Sales Override Profile does not override fare conditions in GDS Air, TMC’s should process exchanges or refunds manually via the BSP link (subject to the commercial policy implemented by Eurostar).