Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy. If applicable, AOP will also allow an override of cancellation charges.
All channels with the exception of GDS-Air and Eurostar For Business
- Once Eurostar has activated AOP, customers and partners should be able to exchange tickets for alternative dates or process a refund in line with the commercial policy implemented within their booking systems.
Eurostar For Business
- Customers can exchange or refund their tickets (where applicable and subject to Eurostar’s commercial policy) via the "Manage Your Booking” link on www.eurostar.com.
TMC’s booking via GDS-Air
Where Eurostar’s After-Sales Override Profile does not override fare conditions in GDS Air, TMC’s should process exchanges or refunds manually via the BSP link (subject to the commercial policy implemented by Eurostar).