Eurostar4Agents
Amended Timetable 19/03/2020 - 24/05/2021

Please be aware that we’ve reduced our timetable from 19/03/2020 - 24/05/2021. This is a result of changes we’ve made to our services due to ongoing travel restrictions and the continuing impact of coronavirus.
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Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
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Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Latest Government Travel Guidelines UK, FR, BE & NL

INFORMATION FOR PASSENGERS WHO ARE RETURNING TO OR TRAVELLING TO THE UK, FRANCE, BELGIUM OR THE NETHERLANDS

Summary by market - 23 April 2021.pdf

ONLY FOR PASSENGERS TRAVELLING OR RETURNING TO THE UK

New border restrictions for passengers travelling to the UK come into effect from Monday 15 February 2021.

All passengers travelling to the UK must:

  • Provide proof of a negative coronavirus test taken no more than 3 days before departure. The results must be in English, French, or Spanish
  • Quarantine for 10 days on arrival
  • Have booked a Travel test package from a government approved supplier before departure. This includes a mandatory coronavirus test on days 2 and 8 of quarantine. Please find more information here .

Any passengers who do not comply with these regulations will be refused travel.

The United Kingdom is taking steps to help stop the spread of COVID-19.

1) All persons (including UK nationals and residents) arriving in the UK from outside the common travel area* must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

2) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

3) All arrivals must quarantine for 10 days unless exempt. If you have travelled through a red list country in the last 10 days, you must have a valid managed quarantine facility booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing. Check the list of exempt countries immediately before travel and the list of work-related exemptions if travelling for work.

4) Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. You must have this booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing.

5) It is a legal requirement that you wear a face covering on public transport in the UK.

6) If you quarantine in England, you may opt into Test to Release. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

IMPORTANT: If you have been in or through a ‘red list’ country in the 10 days prior to your arrival in the UK you will not be permitted to travel by Eurostar to the UK. The UK Government has implemented new entry rules for people travelling from a red list country, including requiring travel via a designated airport and mandatory hotel quarantine. Find out more.

We kindly ask that you comply with the above regulations.

*The common travel area is an open borders area comprising the UK, Jersey, Guernsey, the Isle of Man, and Ireland.

Find out more about the new UK border restrictions >

UK Border Force officers will also check that passengers haven’t visited a red list country in the previous 10 days. If they have visited a country on the list, they’ll be refused travel. British and Irish nationals and UK residents will be instructed to fly to the UK from a designated airport. France, Belgium, and the Netherlands are not included on the red list at the time of writing. Find out more about travel from red list countries >

Please advise your customers to visit our coronavirus information page if they need more information.

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ONLY FOR PASSENGERS TRAVELLING FROM THE UK

From Monday 8 March 2021, all passengers leaving England must complete a travel declaration form. It will be a criminal offence to attempt to travel without a completed form.

Please advise customers that they might be asked by police to show their form and any evidence proving their reason for travel. If their journey isn’t deemed essential, they may be fined and told to return home.

Our team at St Pancras International will check all passengers’ forms before travel.

Please advise customers to read information from the UK government and complete the form here before leaving home >

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ONLY FOR PASSENGERS TRAVELLING TO FRANCE

France has implemented tighter rules for entering and exiting the country. These restrict travel to essential reasons for French citizens and residents, EU nationals and a few limited exceptions. Please also note that non-EU passport holders (including UK passport holders) arriving into France by train are not permitted to transit through France to make a connection by rail or air to another country.

The new rules are in addition to previously introduced measures. These include the need for a negative PCR coronavirus test (taken no more than 72 hours before travel) and the requirement to self-isolate for seven days when travelling from the UK.

Please ensure your customers’ reason for travel is permitted and that they have all the mandatory documents. Your customers can find the entry requirements for travelling to France here.

Travel documents

  • All travellers from the UK to France must carry a printed and completed version of a mandatory travel certificate.
  • Travellers from the UK will also need to have a completed sworn statement.

For more information, your customers can visit our coronavirus hub.

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ONLY FOR PASSENGERS TRAVELLING TO BELGIUM

Is the passenger allowed to travel?

  • If the passenger is a UK citizen or a non-EU national: You can only travel to Belgium for essential reasons. Find out more.
  • If the passenger is a Belgian resident or an EU national: Non-essential travel is permitted but not encouraged. Find out more.


IMPORTANT: Please consult the official coronavirus information website from the Belgian government for the latest information and guidelines.


Does the passenger need a Covid-19 test?

If the passenger is a UK citizen or a non-EU national:

  • All non-residents aged six and over must take a negative PCR test no more than 72 hours before arriving in Belgium, regardless of their nationality. Antigen tests are not acceptable
  • The passenger will be refused entry if they fail to comply with these restrictions. The passenger will be responsible for any associated costs.
  • PCR coronavirus tests at St Pancras Int’l: The passenger can now get a PCR coronavirus test at St Pancras International*. Find out more and book your test here.

If the passenger is a Belgian resident or an EU national:

  • The passenger does not need to take a PCR test before they travel
  • Belgian residents returning from a “red zone” (including the UK) and having stayed there for more than 48 hours must be tested on arrival
  • After filling in a Passenger Locator Form, passengers will get a text inviting them to go to a test centre.

What document does the passenger need to travel to or return to Belgium?

  • ALL passengers aged 16 and over (regardless of citizenship or residency) are legally required to complete a Passenger Locator Form online. The form must be completed online up to 48 hours of departure.


Are there rules when travelling from the UK?

  • Whilst national restrictions are in place, the passenger can only travel internationally from England for legally permitted reasons. This does not include holidays.
  • The passenger must complete a travel declaration form and carry it with them along with any evidence supporting the reason for their trip. The passenger may be required to show the form at the station. It is an offence to enter a port of departure or embarkation point without a properly completed form if the passenger is travelling internationally. Some work-related exemptions apply. The passenger may be issued a fixed penalty notice and told to return home if they do not have a valid reason for travel.


Will the passenger need to quarantine?

  • Anyone returning to Belgium after a stay of at least 48 hours in a “red zone” (including the UK) will have to quarantine for 10 days. The quarantine can only be shortened by getting a negative PCR test on the seventh day of quarantine. Exceptions apply.


Are there rules regarding my return to the UK?

  • When leaving Belgium, the passenger needs to fill in a Sworn Statement regardless of their nationality. Specific regulations apply to people arriving in the UK from Belgium. For more information, visit our ‘Travel to and from the UK’ section.

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ONLY FOR PASSENGERS TRAVELLING TO THE NETHERLANDS

New border restrictions for passengers travelling to the Netherlands came into effect from Saturday 23 January 2021.

Passengers travelling to the Netherlands must:

  • Provide proof of a negative PCR COVID test no more than 72 hours before departure
  • Self-isolate for 10 days on arrival

Passengers will not be allowed to board the train at St Pancras International if they’re unable to provide proof of the test.

PCR tests can be booked with our partner London Medical Laboratory at London St Pancras International and various locations in and around London. Click here to find out more and book a test. Wherever you take your test, we strongly recommend that you allow plenty of time to get your results before you arrive at the station. As before, only essential travel is permitted to the Netherlands. We advise customers to carefully check the latest rules. Read more information at the website for the Government of the Netherlands here.

Important – for all destinations, strict controls are applied by the authorities on arrival and the passenger may be forced to travel back to the UK if the requirements are not met. The passenger will be responsible for any associated costs.

Please ensure that you provide all relevant information about these new health measures to your customers travelling to the UK, France, Belgium or the Netherlands.