Eurostar4Agents
Amended Timetable 19/03/2020 - 30/01/2021

Please be aware that we’ve reduced our timetable from 19/03/2020 - 30/01/2021. This is a result of changes we’ve made to our services due to ongoing travel restrictions and the continuing impact of coronavirus.
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Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
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Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Latest Government Travel Guidelines UK, FR, BE & NL

INFORMATION FOR PASSENGERS WHO ARE RETURNING TO OR TRAVELLING TO THE UK, FRANCE, BELGIUM OR THE NETHERLANDS

Only for passengers travelling or returning to the UK 

The United Kingdom is taking steps to help stop the spread of COVID-19.

1) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

2) You may be required to self-isolate for 10 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

3) It is a legal requirement that you wear a face covering on public transport in the UK.

4) If you are required to self-isolate, you may be able to shorten the self-isolation period by opting into a test to release scheme (URL to deep link https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel , depending on which part of the UK you are in. For further information and a list of providers please visit www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

Only for passengers travelling to France

New rules for travel from the UK to France have been announced. These restrict travel to French citizens and residents, EU nationals and a few limited exceptions.

From 23 December 2020, all customers travelling from London to Lille or Paris, must provide a negative PCR COVID test taken less than 72 hours before travel. Alternatively, some types of antigen tests are accepted.

Important : find out more official details here.

All customers must also carry a sworn statement declaring that they are free of any COVID-19 symptoms. Please find the document here.

Please visit Foreign & Commonwealth Office website to find the most up to date information.

Only for passengers travelling to Belgium

New rules for travel from the UK to Belgium have been announced. These restrict travel to Belgian citizens and residents, with a few limited exceptions.

COVID testing

  • If non-residents of Belgium are travelling to Belgium:
    • A negative PCR test taken no more than 72 hours prior to arrival is necessary for all non-residents, regardless of their nationality. An antigen test will not be accepted by the authorities.
    • Passengers will be refused entry if they fail to comply with these restrictions. Please note that the passenger will be responsible for any associated costs.
    • Important - please consult the Belgian Embassy’s website for the latest information and guidelines
  • If the passenger is a Belgian resident travelling back to Belgium:
    • Belgian residents returning from a “red zone” and having stayed there for more than 48 hours must be tested on the first and seventh day of quarantine. The whole of the United Kingdom is currently classed as a ''red zone''. From 2 January 2021, after filling in the Passenger Locator Form, people will receive a text message on their return allowing them to present themselves at a test centre.


Travel Documents: Passenger Locator Form

  • All passengers aged 16 years and above must also complete a passenger locator form online when travelling or returning to Belgium. The form must be completed online within 48 hours of departure. If the passenger is staying in Belgium less than 48 hours, a passenger locator form will not be required.


Self-isolation and quarantine

  • As of 31 December 2020, anyone returning to Belgium after a stay of at least 48 hours in a “red zone” will have to quarantine for 14 days. The quarantine may be reduced if the passenger receives a negative PCR test on the seventh day of quarantine. Exceptions apply.


Connections

  • As of 25 December 2020, it is permitted to make a connection in Belgium to travel onwards to another EU country if this is the country of the passenger's nationality or main residence. If the passenger is making a connection and is staying less than 48 hours in Belgium or has been outside of Belgium for less than 48 hours, it will not be required to present a negative PCR test.

Only for passengers travelling to the Netherlands

As from 29 December 2020, anyone travelling to the Netherlands by train from outside of the Netherlands must have a negative test declaration. The negative PCR test must have been conducted no more than 72 hours before the passenger’s arrival in the Netherlands. The Dutch government continues to urge everyone to refrain from non-essential travel and to comply with the hygiene and quarantine guidelines.

Passengers are also urged to self-quarantine for 10 days on arrival, but the negative test is an additional requirement and not a substitute for the guideline to self-quarantine.

Please find more information here .

Important – for all destinations, strict controls are applied by the authorities on arrival and the passenger may be forced to travel back to the UK if the requirements are not met. The passenger will be responsible for any associated costs.

Please ensure that you provide all relevant information about these new health measures to your customers travelling to the UK, France, Belgium or the Netherlands.