Eurostar4Agents
Amended Timetable 19/03/2020 - 26/04/2021

Please be aware that we’ve reduced our timetable from 19/03/2020 - 26/04/2021. This is a result of changes we’ve made to our services due to ongoing travel restrictions and the continuing impact of coronavirus.
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Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
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Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Latest Government Travel Guidelines UK, FR, BE & NL

INFORMATION FOR PASSENGERS WHO ARE RETURNING TO OR TRAVELLING TO THE UK, FRANCE, BELGIUM OR THE NETHERLANDS

Summary of applicable rules by market - Applicable from 20-03-2021.pdf

Only for passengers travelling or returning to the UK 

New border restrictions for passengers travelling to the UK come into effect from Monday 15 February 2021.

All passengers travelling to the UK must:

  • Provide proof of a negative coronavirus test taken no more than 3 days before departure. The results must be in English, French, or Spanish
  • Quarantine for 10 days on arrival
  • Have booked a Travel test package from a government approved supplier before departure. This includes a mandatory coronavirus test on days 2 and 8 of quarantine. Please find more information here .

Any passengers who do not comply with these regulations will be refused travel.

The United Kingdom is taking steps to help stop the spread of COVID-19.

1) All persons (including UK nationals and residents) arriving in the UK from outside the common travel area* must provide proof of a negative COVID-19 test taken within 3 days of departure to the UK. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-testing-for-people-travelling-to-england

2) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

3) All arrivals must quarantine for 10 days unless exempt. If you have travelled through a red list country in the last 10 days, you must have a valid managed quarantine facility booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing. Check the list of exempt countries immediately before travel and the list of work-related exemptions if travelling for work.

4) Everyone is required to take a coronavirus test on days 2 and 8 of their quarantine. You must have this booked prior to departure. For information please visit: www.gov.uk/travel-quarantine-and-testing.

5) It is a legal requirement that you wear a face covering on public transport in the UK.

6) If you quarantine in England, you may opt into Test to Release. For further information please visit: www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel

Failure to comply with the above measures is a criminal offence and you could be fined. Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK.

IMPORTANT: If you have been in or through a ‘red list’ country in the 10 days prior to your arrival in the UK you will not be permitted to travel by Eurostar to the UK. The UK Government has implemented new entry rules for people travelling from a red list country, including requiring travel via a designated airport and mandatory hotel quarantine. Find out more.

We kindly ask that you comply with the above regulations.

*The common travel area is an open borders area comprising the UK, Jersey, Guernsey, the Isle of Man, and Ireland.

Find out more about the new UK border restrictions >

UK Border Force officers will also check that passengers haven’t visited a red list country in the previous 10 days. If they have visited a country on the list, they’ll be refused travel. British and Irish nationals and UK residents will be instructed to fly to the UK from a designated airport. France, Belgium, and the Netherlands are not included on the red list at the time of writing. Find out more about travel from red list countries >

Please advise your customers to visit our coronavirus information page if they need more information.

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Only for passengers travelling from the UK

From Monday 8 March 2021, all passengers leaving England must complete a travel declaration form. It will be a criminal offence to attempt to travel without a completed form.

Please advise customers that they might be asked by police to show their form and any evidence proving their reason for travel. If their journey isn’t deemed essential, they may be fined and told to return home.

Our team at St Pancras International will check all passengers’ forms before travel.

Please advise customers to read information from the UK government and complete the form here before leaving home >

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Only for passengers travelling to France

France has implemented tighter rules for entering and exiting the country. These restrict travel to essential reasons for French citizens and residents, EU nationals and a few limited exceptions. Please also note that non-EU passport holders (including UK passport holders) arriving into France by train are not permitted to transit through France to make a connection by rail or air to another country.

The new rules are in addition to previously introduced measures. These include the need for a negative PCR coronavirus test (taken no more than 72 hours before travel) and the requirement to self-isolate for seven days when travelling from the UK.

Please ensure your customers’ reason for travel is permitted and that they have all the mandatory documents. Your customers can find the entry requirements for travelling to France here.

Travel documents

  • All travellers from the UK to France must carry a printed and completed version of a mandatory travel certificate.
  • Travellers from the UK will also need to have a completed sworn statement.

For more information, your customers can visit our coronavirus hub.

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Only for passengers travelling to Belgium

New rules for travel from the UK to Belgium have been announced. These restrict travel to Belgian citizens and residents, with a few limited exceptions.

COVID testing

  • If non-residents of Belgium are travelling to Belgium:
    • A negative PCR test taken no more than 72 hours prior to arrival is necessary for all non-residents age 6 and over, regardless of their nationality. An antigen test will not be accepted by the authorities.
    • Passengers will be refused entry if they fail to comply with these restrictions. Please note that the passenger will be responsible for any associated costs.
    • Important - please consult the Belgian Embassy’s website for the latest information and guidelines
  • If the passenger is a Belgian resident travelling back to Belgium:
    • Belgian residents returning from a “red zone” and having stayed there for more than 48 hours must be tested on the first and seventh day of quarantine. The whole of the United Kingdom is currently classed as a ''red zone''. From 2 January 2021, after filling in the Passenger Locator Form, people will receive a text message on their return allowing them to present themselves at a test centre.

Self-isolation and quarantine

  • All travelers from the UK will need to self-isolate during 10 days, with a test on day 1 and day 7. Exceptions apply.


Travel Documents: Passenger Locator Form

  • All passengers aged 16 years and above must also complete a passenger locator form online when travelling or returning to Belgium. The form must be completed online within 48 hours of departure. If the passenger is staying in Belgium less than 48 hours, a passenger locator form will not be required.

Sworn Declaration

  • Passengers travelling between the UK and Belgium will now need to carry a completed Sworn Declaration that their trip is strictly for essential purposes, irrespective of their direction of travel. Further information can be found here

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Only for passengers travelling to the Netherlands

New border restrictions for passengers travelling to the Netherlands came into effect from Saturday 23 January 2021.

Passengers travelling to the Netherlands must:

  • Provide proof of a negative PCR COVID test no more than 72 hours before departure
  • Self-isolate for 10 days on arrival

Passengers will not be allowed to board the train at St Pancras International if they’re unable to provide proof of the test.

PCR tests can be booked with our partner London Medical Laboratory at London St Pancras International and various locations in and around London. Click here to find out more and book a test. Wherever you take your test, we strongly recommend that you allow plenty of time to get your results before you arrive at the station. As before, only essential travel is permitted to the Netherlands. We advise customers to carefully check the latest rules. Read more information at the website for the Government of the Netherlands here.

Important – for all destinations, strict controls are applied by the authorities on arrival and the passenger may be forced to travel back to the UK if the requirements are not met. The passenger will be responsible for any associated costs.

Please ensure that you provide all relevant information about these new health measures to your customers travelling to the UK, France, Belgium or the Netherlands.