Eurostar4Agents
New testing requirement from Tuesday 07 December for ALL passengers, aged 12 years and over, travelling to the UK

From Tuesday 07 December, there will be an additional change to the rules for both fully vaccinated and unvaccinated passengers.
Before departure to the UK, ALL passengers, aged 12 years and over, will need to take a pre-departure antigen or PCR test within 48 hours of departure and present a negative result to be allowed to travel.
This includes UK nationals and residents.

Please click here for more information.

Engineering works - Planned disruptions

Published
  • Changes to our timetable throughout November and December 2021

Please make your customers aware of the following changes and ensure they arrive at the station in plenty of time for security and boarding.

  • Changes to Eurostar 9145 :
    • from Brussels to London on all travel dates until 10 December
      For operational reasons, this train will depart from Brussels Midi 8 minutes earlier than originally planned at 15:52.
       
    • from Amsterdam/Rotterdam to London on 20 & 21 November
      Where the planned engineering works have now been cancelled, the train will now leave at its original departure times of 13:47 from Amsterdam Centraal and 14:28 from Rotterdam Centraal, with the arrival time in London scheduled for 17:00.

       
  • Changes to Eurostar 9152 from Lille to London on 21 & 28 November
    For operational reasons this train will leave Lille 4 minutes earlier at 20:26.
     
  • Changes to Eurostar 9014 from London to Paris on 05 December
    Due to planned engineering works between London and the Channel Tunnel, this train will leave from London St Pancras 9 minutes earlier than advertised at 09:22.
     
  • Eurostar 9055 scheduled to depart 10 minutes earlier from Paris Gare du Nord on Saturdays 27 November and 04 December 2021

Please note that due to operational reasons, we have had to make changes to our timetable which will affect Eurostar train 9055 from Paris Gare du Nord to London St Pancras, on next Saturdays 27 November and 04 December 2021.

Eurostar train 9055 will leave Paris Gare du Nord at 19:03, 10 minutes earlier than advertised (originally 19:13).
Passengers will arrive in London St Pancras at 20:30, original arrival time.

Please make your customers aware of the following changes and ensure they arrive at the station in plenty of time for security and boarding.
 

  • Eurostar train 9145 no longer stops in Rotterdam Centraal on 28 November 2021

We are sorry to advise that, due to essential engineering works, the Eurostar train 9145 to London St Pancras will no longer be stopping at Rotterdam Centraal on the 28 November 2021.
Passengers travelling on that train can travel from Amsterdam Centraal, where their train departs at 13:15 or from Brussels Midi/Zuid, where their train departs at 15:52.

Their Eurostar tickets will be accepted on local trains from Rotterdam Centraal to reach these destinations. Please make sure that passengers check timings and arrive at the station at least 90 minutes before departure with their current ticket.

Should the alternative service provided not be suitable, you can offer :

  • a free exchange : in order to do so, please make a new reservation and submit a refund request for the initial PNR and the fare difference, including both PNRs to eurostar4agents@eurostar.com
  • a full refund : in order to do so, please cancel the booking and submit a refund request for the initial PNR to eurostar4agents@eurostar.com.
     
  • Eurostar train 9145 no longer stops in Lille Europe on 04, 05 & 11 December 2021 => Moved on Eurostar 9153

We are sorry to advise that, due to essential engineering works, the Eurostar train 9145 to London St Pancras will no longer be stopping at Lille Europe on the 04, 05 and 11 December 2021.

Passengers travelling on that train have been moved to train 9153 leaving Lille Europe at 18:35.
They will arrive at London Saint Pancras at 19:00.

Should the alternative service provided not be suitable, you can offer a free exchange. In order to do so, please make a new reservation and send a refund request for the initial booking and the fare difference, including both the initial and the new PNR, to eurostar4agents@eurostar.com.

Passengers will need to download / re-print their tickets within 48 hours of departure for new coach, seat and timing information.
 

  • Eurostar 9145 scheduled to depart later from Amsterdam/Rotterdam/Brussels on Saturday 04 & Sunday 05 December 2021

Please note that due to essential engineering works in Belgium, we have had to make changes to our timetable which will affect Eurostar train 9145 from Amsterdam Centraal to London St Pancras, on Saturday 04 and Sunday 05 December 2021.

Timings are now as follows:

  • from Amsterdam Centraal at 14:15, 65 minutes later than advertised (originally 13:10)
  • from Rotterdam Centraal at 14:58, 60 minutes later than advertised (originally 13:58)
  • from Brussels-Midi/Zuid at 16:35, 35 minutes later than advertised (originally 16.00)

Passengers will arrive in London St Pancras at 17:30, 30 minutes later than advertised (originally 17:00).
 

  • Eurostar 9152 scheduled to arrive 23 min later to Amsterdam Centraal on Sunday 05 December 2021 (original arrival time 23:11)

Please note that due to engineering works in Belgium, we have had to make changes to our timetable which will affect Eurostar train 9152 from London St Pancras to Amsterdam Centraal, on Sunday 05 December 2021.

Eurostar train 9152 will arrive at Amsterdam Centraal at 23:34, 23 minutes later than advertised (originally 23:11).
Departure time from London St Pancras remains unchanged at 18:04.
 

  • Cancellation of Eurostar 9155 on Mondays to Fridays from 13 Dec. 2021 to 01 April 2022 => Moved on Eurostar 9159

We are sorry to advise that, due to operational reasons, Eurostar 9155 from Brussels Zuid/Midi to London St Pancras will no longer running on Mondays to Fridays from 13 December 2021 to 01 April 2022.

Passengers travelling on this train have been moved to train 9159 which will depart from Brussels Zuid/Midi at 18:26, and Lille Europe at 19:05.
They will arrive at London St Pancras at 18:39.

Passengers will need to download / re-print their tickets within 48 hours of departure for new coach, seat and timing information.
 

  • Cancellation of Eurostar 9028 on Sundays 26 December 2021 and 02 January 2022 => Moved on Eurostar 9032

We are sorry to advise that, due to operational reasons, Eurostar 9028 from London St Pancras to Paris Gare du Nord will no longer running on Sundays 26 December 2021 and 02 January 2022.

Passengers travelling on these trains have been moved to train 9032 which will depart from London St Pancras at 14:31.
They will arrive at Paris Gare du Nord at 17:41.

Should the alternative service provided not be suitable, you can offer :

  • a free exchange : in order to do so, please make a new reservation and submit a refund request for the initial PNR and the fare difference, including both PNRs to eurostar4agents@eurostar.com
  • a full refund : in order to do so, please cancel the booking and submit a refund request for the initial PNR to eurostar4agents@eurostar.com.
     
  • Important: cancellation of Eurostar 9051 on Sundays 26 December 2021 and 02 January 2022 => Moved on Eurostar 9047

We are sorry to advise that, due to operational reasons, Eurostar 9051 from Paris Gare du Nord to London St Pancras will no longer running on Sundays 26 December 2021 and 02 January 2022.

Passengers travelling on these trains have been moved to train 9047 which will depart from Paris Gare du Nord at 17:13.
They will arrive at London St Pancras at 18:32.

Passengers will need to download / re-print their tickets within 48 hours of departure for new coach, seat and timing information.
 

  • Important: cancellation of Eurostar 9051 on Sundays 26 December 2021 and 02 January 2022 => Moved on Eurostar 9055

We are sorry to advise that, due to operational reasons, Eurostar 9051 from Paris Gare du Nord to London St Pancras will no longer running on Sundays 26 December 2021 and 02 January 2022.

Passengers travelling on these trains have been moved to train 9055 which will depart from Paris Gare du Nord at 19:13.
They will arrive at London St Pancras at 20:30.

Should the alternative service provided not be suitable, you can offer :

  • a free exchange : in order to do so, please make a new reservation and submit a refund request for the initial PNR and the fare difference, including both PNRs to eurostar4agents@eurostar.com
  • a full refund : in order to do so, please cancel the booking and submit a refund request for the initial PNR to eurostar4agents@eurostar.com.


 

We hope these changes to our timetable don’t affect your customers’ travel plans too much.
Please apologise to your customers on our behalf.