Coronavirus and Eurostar services:
Eurostar’s principal priority is the health, safety and wellbeing of our customers and colleagues. We are closely monitoring information regarding coronavirus (COVID-19) and following the guidance of the Health and Travel Ministries across our network. We are listening closely to the feedback of our customers and colleagues and recognise that this is an unsettling time for all as the situation continues to develop.
During this challenging period, we are taking some further steps:
- Giving you the flexibility to change the travel plans.
- We continue to operate our trains. For corporate passengers travelling in Business Premier, the corporate rate will allow full flexibility up to 60 days after travel.
Bookings made in Elgar or via our contact centre
If your customers outbound journey is between Friday 13 March and Monday 1 June 2020 and they prefer not to travel, they can apply for a free exchange in the same class of service and booking class through their original point of sale.The exchange process for UK based Tour Operators and Travel Agents is explained on the following link: https://eurostar4agents.com/how-to-book/disruption-process-what-to-do
Bookings made in GDS
*Please note the e-voucher being offered on www.eurostar.com is not applicable to passengers who have booked via a GDS agent*
For reservations in Standard or Standard Premier with a public fare and with the passenger due to travel before 1 June 2020, you can rebook a new ticket in a new pnr when the passenger has their new dates, issuing the ticket before 30 September 2020.
After booking the new journey please then place the original ticket in for a full refund via BSP Link. We advise to leave the sectors live on the original booking in the GDS, allowing the ticket to expire.
Please state the new booking reference and ‘Covid19’ as the reason in the BSP Link notes. Those new bookings will need to be for travel within the 120 day booking horizon.
- Additional hygiene measures
We are taking extra steps to ensure high levels of cleanliness and hygiene for the health and wellbeing of our customers and colleagues with the introduction of additional cleaning and hygiene measures.
We have increased our cleaning resources and processes to ensure that our trains have additional stocks of soap and toilet paper and water tank levels are checked more frequently than usual. We have intensified cleaning in high-frequency touch areas such as tables, handles and grab bars. These are being cleaned and disinfected with increased frequency.
Our crews are following additional hygiene measures during this time. Our catering supply chain already observes the strictest of health and safety standards which remain paramount.
In the event that a person who has travelled on board one of our trains is suspected to have coronavirus, the affected areas of the train concerned will undergo a specific cleaning process using specialised products in accordance with the guidelines published by the authorities in each country.
- Introduction of revised timetable
Our services continue to operate to all our destinations and in light of changing demand and travel patterns we are making some temporary changes to our timetable. A limited number of departures have been cancelled and customers will be able to book seats on alternative trains. We apologise for any inconvenience caused to those customers impacted by these changes. For more information please visit https://www.eurostar.com/uk-en/disruption_hub