UK rail strikes on Saturday 08 of October 2022

There will be a national strike across the UK railway network on Saturday 08 of October.

We’ll be running a reduced timetable.

Please click here for more information.

A change in how you can contact us from 01 August 2022

From Monday 01 August 2022, the only way to reach our customer service teams is to use our Contact Us form.

With high numbers of customers travelling, our contact centre is exceptionally busy, and this single point of contact will allow us to respond as quickly as possible and prioritise urgent requests.

In order to route your queries as efficiently as possible, please use the following details:

Groups of >10 passengers - you can continue to contact the Groups team by using our Groups Enquiry form or emailing

GDS technical queries - please continue to contact Application Support and for all other GDS questions please use the Contact Us form.

Other Partner queries - please use the Contact Us form.

Eurostar for Agents website (ENGLISH) and Eurostar Planet (FRENCH) will continue to be updated with the latest news.

For our Frequently asked questions, you can visit our online Help Centre.