ON EUROSTAR (travel from/to London)

TERMS AND CONDITIONS

Deposit

• A deposit of 20% of the overall group booking value is to be paid up to 30 days after the booking has been created
   
• If no deposit is taken within 30 days after the booking has been made, the booking is cancelled
   
• Deposits are taken in the currency of the booking
   
• If you change the booking before the deposit is paid, the amount of the deposit will be updated

Balance

• The full balance has to be payed 30 days before the departure date
   
• If no balance is taken 30 days before departure, the booking is cancelled and the deposit is not refunded
   
• If you change the booking after the deposit has been paid but before the payment of the balance, the amount of the balance will be recalculated and updated
   
• If you change the booking after the deposit has been paid but before the payment of the balance, the date on which the balance is due will not change
   
• For bookings made less than 30 days before departure, the balance must be paid upon creation of the booking

AFTER SALES CONDITIONS

Exchanges

• Tickets are fully exchangeable until D-30
• Tickets are non-exchangeable between D-29 and D

Refunds

• Tickets are 80% refundable up until D-30
• Tickets are 50% refundable between D-29 and D-8
• Tickets are non-refundable between D-7 and D

Processes

• You can exchange: date, time, one leg or the whole journey
   
• There are no fees for the exchange, but you have to pay the fare difference between the original fares and the fares available on the day. If the new fare is cheaper than the original, the fare difference will not be refunded
   
• The exchange is performed in the same PNR
   
• We can exchange to a different class of services (from Standard to Standard premier or Business Premier, or Business Premier to Standard) but the fare difference will never be refunded
   
• If full payment is taken before D-30, the ticket conditions apply (i.e. 80% refund up until D-30, 50% refund between D-29 and D-8, and no refund from D-7 for European range)
   

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ON THALYS (travel between France, Belgium, the Netherlands and Germany)

 

TERMS AND CONDITIONS

Deposit

• A deposit of 20% of the overall group booking value is to be paid up to 14 days after the booking has been created
• If no deposit is taken within 14 days after the booking has been made, the booking is cancelled
• Deposits are taken in the currency of the booking
• If you change the booking before the deposit is paid, the amount of the deposit will be updated

Balance

• The full balance has to be payed 21 days before the departure date
• If no balance is taken 21 days before departure, the booking is cancelled and the deposit is not refunded
• If you change the booking after the deposit has been paid but before the payment of the balance, the amount of the balance will be recalculated and updated
• If you change the booking after the deposit has been paid but before the payment of the balance, the date on which the balance is due will not change
• For bookings made less than 35 days before departure, the balance must be paid upon creation of the booking

AFTER SALES CONDITIONS

Group 1 to Group 3 and Youth 1

• Exchangeable up to 21 days before departure

• A refund of 80% is available for cancellations made up to 21 days before departure and 50% up to 8 days before departure

Youth Group 2, Group 4, Kid Group 4

• Non-exchangeable

• Non-refundable