There’s been a series of ongoing strikes in France since 07 March. New days of mobilisation may be announced by French unions at short notice. The next one will take place on Tuesday 6 June. It will not impact our timetable and our trains will run as normal on that day.
If we need to make timetable changes on other strike days, be sure that we will keep you informed as soon as more information becomes available.
Information below are applicable to Eurostar (travel from/to London) and Thalys (travel between France, Belgium, the Netherlands and Germany)
Seats are allocated at the beginning of the booking process
There are no seating functionalities (for example '"close to", "forward facing", specific seat and coach etc.)
PAO channels have no access to the seat map
It is possible to combine several fare classes in the same PNR, provided they are in the same class of service (Standard, Standard Premier or Business Premier). For example: 10 x X price + 10 x Y price + 10 x Z price = 30 pax in the same PNR
S3 will return the overall price for the group, but will also show the passenger 1 = X price, passenger 2 = Y price, which will enable you to see the price detail per person
You cannot change the passenger type (from an adult to a child for example)
You cannot add a passenger to an existing PNR (you cannot book on 2 different booking horizon periods, you cannot add a return trip to an inbound in a PNR)
The price is guaranteed when the booking has been fare quoted. You cannot reprice a booking, and the booking will not be subject to changes in the fare ranges