Disruption

The following options will be available when Eurostar authorises GDS-Air agents, booking via UK points of sale, to exchange tickets free of charge.

• Reissues can be completed within the same PNR before departure simply process a ‘nil value’ exchange with no additional collection
   
• All rebookings will need to be issued within 60 days after the date of travel
   
• If the original booking class is not available, book the next available fare bucket within the same cabin class.

• Please remove the 9F train segments in your GDS PNR that are no longer operating or no longer required, via normal cancel process

• If you wish to rebook at a later date you will need to apply for a refund of the original booking via the BSP link

• When completing the refund application, please state the reason (example: cancellation / weather conditions / strike) in the notes box and also include the 9F PNR record locator PNR as without that your application will be rejected.
• Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems.