Eurostar4Agents

FAQ

  • Fee-free Exchange until the 31 January 2022

For the attention of GDS agents: For exchanges in STD and SP for tickets booked for travel until 31/01/22 inclusive, the exchange fees should be waived - only the difference in fare needs to be charged to the customer. To make sure that the customer is not charged, please process the exchange manually

  • The ticket is showing "Exchanged status", there is no new ticket number and I’d like to make an exchange. How should I proceed?

Please contact us on 03448 242 524. They will be able to make the exchange for you, given that the booking is live on our system.

  • Do Eurostar GDS tickets expire?

Our tickets do not expire and can be exchanged as many times as you’d like.

  • Our passenger has the wrong title, are they okay to travel?

As with spelling mistakes in the name, having the wrong title on the booking does not impact travel.
Please note that this may be different for passengers travelling with a Visa and it is worth contacting the relevant embassy in that case.

  • Can I book open jaw tickets?

It is not recommended to book open jaw tickets.

  • Can I upgrade to Business Premier?

The only way to upgrade to Business Premier is for the passenger to speak to our staff at the station.

  • Can I mix travel class?

Mixing J class tickets may cause issues, and we do not recommend doing so as it might corrupt the booking. Any other class in Standard and Standard Premier is safe to mix.

  • How do I change seating,

There are guides on how to change seats under the “How to book” section. You may also change seating via our Manage Your Booking page on Eurostar.com.

  • Can I divide bookings?

We do not recommend dividing bookings. If you must book multiple passengers on the same train we recommend booking each passenger on their own PNR.

  • Can I add the passenger’s Club Eurostar number to the booking after the booking has been issued?

If the booking has already been issued, you cannot add their Club Eurostar number to the booking. They must log in to their account and use the “Claim Missing Points” feature on the left-hand side of the screen.

  • I cannot sell segments for Rotterdam/Amsterdam to London journeys?

There is a known issue where the seating allocation (limited to 200 pax per station) is exhausted but availability will still show when searching for a journey. Unfortunately, in these situations the availability shown is false, the train is at capacity for that embarkation point and the only workaround is to book an alternative service.