Exchange & refund procedures during disruption
Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.
Free exchanges for alternative dates are available in all booking tools.
You can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.