- Minimum annual threshold £20k / 20K€
- Net fares (for eligible tour operators) or commission
- Minimum annual threshold £20k / 20K€
- Net fares (for eligible tour operators) or commission
In order to help you understand our accounting process, this page has been created as a guide to answer any questions.
**Please note this if for direct account holders only and not GDS users**
Should you have any difficulty with the above process, please contact credit.control@eurostar.com
For queries such as a replacement dat file or invoice, please contact Credit Control by emailing credit.control@eurostar.com
For queries relating to specific booking information such as status or itinerary, please contact Eurostar4Agents:
Subject to the nature of the disruption, Eurostar can activate its After-Sales Override Profile (AOP). The AOP function will calculate whether fees and / or fare difference can be waived, subject to Eurostar’s commercial policy.
PROCEDURES
EXCHANGES
Free exchanges for alternative dates are available in all booking tools.
REFUNDS
You can either refund your customers using Voyager or allow customers to obtain a full refund via your website or app.