Eurostar4Agents
Amended Timetable 19/03/2020 - 06/06/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 06/06/2020 in response to increased border controls agreed by the French government and lower demand for travel.
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Ashford International, Ebbsfleet International, Calais Frethun and Lille Europe are closed until further notice.
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Please follow this link to access the timetable for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

Special Assistance in the UK, French and Belgian stations

Due to restrictions put in place by the governments in the UK, France and Belgium, there are some changes to our assistance services:

  • Pre-booked assistance services will be available in London, Paris, and Brussels from Wednesday 13 May 2020. There are some changes to our normal service to bear in mind.
  • We're unable to provide a turn up and go service. Please contact us to book at least 48 hours before you're due to travel. Call us on +44 (0)3442 186 186 from the UK, 01 70 70 60 88 from France, or 0207 16 83 25 from Belgium or the Netherlands and choose option 4. Or email us at contactus@eurostar.com with 'special assistance' in the subject line. We're open between 09:00 and 17:00 GMT Monday to Friday.
  • Our teams are unable to help with luggage at this time. Please only bring luggage which you can carry yourself.
  • In Paris and Brussels, all customers must wear a face mask at all times due to measures imposed by the French and Belgian governments. In London, a mask must be worn after passport control.
  • We will try to adhere to social distancing guidelines as much as possible which may mean our service is delivered slightly differently than it usually would be. We'll take the specific needs of each customer into account - please follow the guidance of our teams.
  • If you've already made a booking with us, our team will be in contact with you to discuss our service.