Eurostar4Agents
Amended Timetable 19/03/2020 - 06/06/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 06/06/2020 in response to increased border controls agreed by the French government and lower demand for travel.
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Ashford International, Ebbsfleet International, Calais Frethun and Lille Europe are closed until further notice.
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Please follow this link to access the timetable for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

DISRUPTION PROCESS: VOYAGER BOOKINGS

Your systems have been set up so you can provide exchanges directly.

Voyager After-Sales procedure out of ticket condition: New AfterSales Override Profile (AOP)

*EXCHANGE WITHOUT FEE  AND WITH NO FARE DIFFERENCE, AS A RESULT OF CORONAVIRUS:

Passengers must have a booked journey to travel between Monday 16 March and Saturday 01 August 2020 inclusive to be eligible.

Option 1 for Voyager/API : Passengers wanting to travel within 180 days

As a temporary functionality, due to the Coronavirus situation,  Voyager and API portals now allow exchanges within 180 days after the date of travel, to rebook for a new travel date within 180 days after the rebooking date.

Option 2 for Voyager/API: Passengers wanting to travel outside of 180 days

Agents with passengers travelling outside of the 180-day period will need to refund the original booking via the BAF account by sending an e-mail to our Trade Support team on trade.support@eurostar.com , and rebook using a new PNR. When submitting the request to Trade Support, please quote the new PNR.

Our timetables are currently being reviewed daily and you will not be able to change a booking until they’re confirmed.
No fare difference or exchange fee will be charged.

16th March – 31st May : No fees or fare difference : applicable to cancelled trains only.

1st June – 1st August : No fees or fare difference, applicable across all trains.

This policy applies to direct booking between London/Ebbsfleet/Ashford and Lille/Paris/Brussels/Rotterdam/Amsterdam bookings only.

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Information for Disney, ski and through fares:

Disneyland Paris departures between 01 April - 14th July 2020.

If your customers are travelling on our direct trains to Disneyland® Paris in both directions

Options 1 and 2 (as per above) are applicable.

If your customers are travelling to Disneyland® Paris, via Lille

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number.

If your customers have a through fare booking

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number.

If your customers have a ski booking

Options 1 and 2 (as per above) are applicable. With option 1, you will be able to use the exchange function in Voyager once the 2020/21 season is open for sale.

Ski trains usually open for sale in July.

Please continue to check eurostar4agents.com for updates on when the season will be available to book

 

For any bookings made directly with Eurostar4agents

*EXCHANGE WITHOUT FEE AS A RESULT OF CORONAVIRUS:

Please call us directly on 03448 242 524 and we will arrange an exchange.

We are experiencing high call volumes and apologise for any inconvenience this may cause.