Eurostar4Agents
Changes to our timetable for specific dates in October 2021

Please make sure that your customers aware of some alterations to our timetable during October 2021 on the Paris/Lille <> London route due to operational reasons and on the Amsterdam <> London route due to engineering works.

Please click here for more information.

DISRUPTION PROCESS: VOYAGER BOOKINGS

Voyager After-Sales procedure out of ticket condition: New AfterSales Override Profile (AOP)

Your systems have been set up so you can provide exchanges directly.

All core destination bookings (i.e. London <> Paris, Lille, Brussels, Rotterdam, Amsterdam)

Your systems have been set up so you can provide exchanges directly as per the policy .

Disneyland Paris bookings

We’re sorry to let you know that we are cancelling our direct trains to and from Disneyland® Paris until Thursday 15th July 2021 included.

Trains will operate on the below dates only

July 2021

16th, 17th, 18th, 23rd, 24th, 25th, 30th & 31st

August 2021

1st, 6th, 7th, 8th, 13th, 14th, 15th, 20th, 21st,22nd, 27th, 28th, 29th & 30th

September 2021

3rd, 4th, 5th, 10th, 12th, 17th, 19th, 24th & 26th

Customers impacted by cancellations in the above period, will have one of the following options:

  • Exchange their ticket for a future departure date on our direct Disney service. Dates are available to book for the peak summer period from 16 July onwards into late 2021. You will be able to make this exchange in Voyager, our reservation system.
  • Exchange onto a direct train to Paris, subject to availability, for the same dates of travel (all passengers and all legs of the journey), with no fees or fare difference. You MUST CALL us to make this exchange on 03448 242 524
    Usually, connections are also available via Lille Europe, however, services from Lille are currently very limited. For these reasons, at this stage, we recommend re-booking customers via Paris.
  • Submit your clients’ tickets for cancellation – a credit note will then be added to your account.
  • Claim an eVoucher via eurostar.com. Vouchers will be valid for 12 months and can be used to rebook a trip to any of our destinations, including but not limited to Disneyland® Paris. Customers will not have to travel within those 12 months – they can book up to six months in advance on most of our routes. That means they will be able to travel up to spring 2022.

Usually, connections are also available via Lille Europe, however, services from Lille are currently very limited. For these reasons, at this stage, we recommend re-booking customers via Paris.

  • Submit your clients’ tickets for cancellation – a credit note will then be added to your account.

For any bookings made directly with Eurostar4agents

Please use the 'manage my booking' function where possible https://managebooking.eurostar.com/uk-en

Alternatively, you can call 03448 242 524

We are experiencing high call volumes and apologise for any inconvenience this may cause.