Eurostar4Agents
Amended Timetable 19/03/2020 - 14/12/2020

Please be aware that we’ve reduced our timetable from 19/03/2020 - 14/12/2020 in response to increased border controls agreed by the French government and lower demand for travel.
---
Ashford International, Ebbsfleet International and Calais Frethun are closed until further notice.
---
Please follow this link to access more information for upcoming travel: https://www.eurostar.com/uk-en/travel-info/service-information/coronavirus-and-eurostar-service#section_heading_

Please click here for more information.

DISRUPTION PROCESS: VOYAGER BOOKINGS

Voyager After-Sales procedure out of ticket condition: New AfterSales Override Profile (AOP)

Your systems have been set up so you can provide exchanges directly.

All intercap bookings

Your systems have been set up so you can provide exchanges directly as per the policy .

Disneyland Paris bookings

Disneyland Paris departures between 01 April 2020 - 30 April 2021.

If your customers are travelling on our direct trains to Disneyland® Paris in both directions

The Voyager portal now allows forced exchanges to be made for travel up until 30 April 2021 inclusive.

If your customers are travelling to Disneyland® Paris, via Lille

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number.

Lyon South of France bookings

If your customers have a through fare or Lyon South of France booking

Please create a new booking (in the same class of service) and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number.

Credits for cancelled Lyon South of France services should also be requested by email to eurostar4agents@eurostar.com

 

For any bookings made directly with Eurostar4agents

*EXCHANGE WITHOUT FEE AS A RESULT OF CANCELLATIONS LINKED TO CORONAVIRUS

Please call us directly on 03448 242 524 and we will arrange an exchange.

We are experiencing high call volumes and apologise for any inconvenience this may cause.