Changes to our timetable for specific dates in October 2021

Please make sure that your customers aware of some alterations to our timetable during October 2021 on the Paris/Lille <> London route due to operational reasons and on the Amsterdam <> London route due to engineering works.

Please click here for more information.


Due to the ongoing pandemic, we have decided on 19th February 2021 to extend our GDS covid exchange policy until 30th September 2021, rather than within a one year period as previously announced.

Any GDS-Air agents, booking through UK points of sale, with passengers with travel dates between 13th March 2020 and 30th September 2021 can either carry out a fee-free exchange before departure within the same PNR, or create a replacement booking before 31st December 2021. Please find more information here below:

  • Reissues can be completed within the same PNR before departure by doing an 'involuntary reissue' for bookings on cancelled trains.
  • Rebook the same booking class in a brand-new PNR on the new date if available.
  • All rebookings will need to be issued by 31st December 2021
  • If the original booking class is not available, book the next available fare bucket within the same cabin class.
  • Please leave the sectors live on the original booking in the GDS, allowing the ticket to expire. When the passenger no shows, this will not be a problem.
  • Once you have rebooked, you will need to apply for a refund of the original booking via the BSP link.
  • When completing the refund application, please state Covid-19 in the notes box as the reason and also include the new PNR, as without that your application will be rejected.
  • Please do NOT claim an e-voucher on behalf of the passenger, as e-vouchers are not compatible with GDS systems.