Eurostar4Agents
UK rail strikes: timetable update for the period 13-18 December

There will be a national strike across the UK railway network on 13, 14, 16 and 17 December.
We’ll be running a revised timetable between 13 and 18 December.
To find out if a train is running or cancelled, or if the departure and arrival times have changed, please check the revised timetable which covers the period 13-17 December.
On 18 December, we will run a full timetable with only two minors retimings.

Please click here for more information.

Coronavirus-information

All travel restrictions lifted in the Netherlands

*Published on 21 September 2022

The Netherlands lifted all COVID-19 travel restrictions on Saturday 17 September.

Travellers are no longer required to present a vaccination certificate or an essential reason for travel. There are no forms to complete or quarantine requirements either.

This applies to all travellers, irrespective of nationality or vaccination status. Full details can be found on the Dutch government website .

Face masks are not mandatory on public transport in the Netherlands. However, we recommend wearing a mask on board our trains for everyone’s comfort.

Travel to France: End of COVID-19 travel restrictions from 01 August

*Published on 01 August 2022

From 01 August, there are no more COVID-19 restrictions to travel to France.

Passengers travelling from the UK no longer need to present a vaccination, recovery or negative test certificate. This applies to all travellers, irrespective of nationality or vaccination status.

For everyone’s comfort, we recommend wearing a mask on board our trains.

Recommendation on wearing a mask on board

*Published on 08 July 2022

For everyone’s comfort, we recommend that passengers wear a mask on board our trains.

Changes to Belgian travel rules from 23 May 2022

*Published on 20 May 2022

Following the latest announcements from the Belgian government, please note that as of Monday 23 May:

  • it will no longer be compulsory to wear a mask on public transport in Belgium
    As a result, face masks are no longer compulsory on board Eurostar trains and in our stations. It will be a personal choice and we are respectful that some customers and staff may continue to wear a mask.

and

  • passengers are not required to take any COVID-19 tests, complete any forms or quarantine on arrival, when travelling to Belgium. This applies to ALL travellers, regardless of vaccination status.

Full details on the Belgian government website.

Easing of Dutch travel rules from Wednesday 23 March 2022

*Published on 22 March 2022

The Dutch government has announced a further relaxation of travel rules from Wednesday 23 March.

Passengers will no longer need a negative pre-departure test, regardless of their vaccination status.

When travelling from the UK to the Netherlands with Eurostar from 23 March:

  • EU nationals will be subject to no travel restrictions
  • Non-EU nationals will still be subject to the EU travel ban. Passengers will need to carry proof of full vaccination or meet one of the other exemption categories to be able to enter the Netherlands.

The Netherlands are also relaxing domestic rules from 23 March.

The negative test which is currently required to access indoor events with a capacity of 500 people or more without assigned seats will be scrapped.

Face masks will no longer be mandatory on public transport in the Netherlands, except on airplanes and in airport international zones.

Please remind your customers that face masks must still be worn in our stations and on board our trains for the safety of our passengers and colleagues.

Full easing of UK travel rules from Friday 18 March 2022

*Published on 16 March 2022

The UK is lifting all remaining COVID-19 travel restrictions from Friday 18 March 2022.

All passengers, whether vaccinated or not:

  • No longer need to complete a passenger locator form
  • Do not need to take any COVID-19 tests, before or after travel.

Passengers due to travel to the UK before 18 March must follow the current rules which can be viewed on eurostar.com.

Important reminders

  • Please inform your customers that face masks must still be worn in our stations and on board our trains for the safety of our passengers and colleagues.
  • There are still COVID-19 travel restrictions in our other destinations. Requirements vary, so we encourage passengers to check what they need to do according to their vaccination status before setting off.

Easing of travel rules to Belgium

Removal of testing and quarantine requirements for fully vaccinated passengers. *Published on 18 February 2022

Travel rules to Belgium are easing from today, Friday 18 February, which includes the removal of testing and quarantine requirements for fully vaccinated passengers.

Passengers aged 12 and over who do not live in Belgium will need to present one of the following three certificates before departure:

  • a vaccine certificate: passengers must have had a COVID-19 booster or have completed their primary vaccine course less than 270 days ago to be considered fully vaccinated
    OR
  • a recovery certificate from COVID-19 less than 180 days old
    OR
  • a negative pre-departure test result: either a PCR test taken no more than 72 hours before departure, or a Rapid Antigen Test (RAT) taken no more than 24 hours before departure.

Belgian residents aged 12 and over can either:

  • present one of the three certificates listed above
    OR
  • take a PCR or antigen (RAT) test on day 1 following their arrival in Belgium and quarantine until they get a negative result.
     

ALL passengers, regardless of their country of residence, must still complete a passenger locator form online before going to the station.

Children aged 11 and under can be included on an adult’s passenger locator form if staying at the same address. They are exempt from all other requirements.
 

Please visit the Belgian government’s website for more information.

COVID-19 tests no longer required for fully vaccinated passengers travelling between the UK and France

Published on 14 February 2022

The French government has announced that from Saturday 12 February 2022 fully vaccinated passengers travelling to France no longer need to take any COVID-19 tests. They only need to:

Important: Passengers over 18 are considered fully vaccinated under French rule when they have had a COVID-19 vaccine booster OR where they have completed their primary vaccine course within the last 9 months.

Check if you qualify as fully vaccinated under French rule.

If you do not qualify as fully vaccinated, the French government have announced that, in order to enter France, you must:

  • Continue to have an essential reason to travel. You can find more details on our Travel Requirements page
  • Present a negative PCR test taken no more than 72 hours before departure OR a negative antigen test taken no more than 48 hours before departure. The testing window has increased where this was previously 24 hours before departure.
  • Complete a statement of honour

In addition, you no longer need to quarantine but may be asked to take a COVID-19 test on arrival by the French authorities.

These measures do not apply to children aged 11 and under.

New vaccine rules for travel to the Netherlands

*Published 04 February 2022

The Dutch government has changed its definition of a "fully vaccinated" passenger for anyone aged 18 or over.

To be recognised as fully vaccinated for travel purposes, adults must have had either:

  • a COVID-19 vaccine booster
    OR
  • the final dose of their primary vaccine course within the past 270 days

If you received the final dose of your primary vaccine course over 270 days ago AND have not had a COVID-19 vaccine booster, you must follow the rules for unvaccinated passengers travelling to the Netherlands.

Unvaccinated passengers coming from a non-EU/Schengen country can only travel to the Netherlands if they can prove they have an essential reason or the purpose of their trip falls under one of the exemption categories.

If this change affects a customer’s journey and they are not able to meet one of the exemptions or essential reasons for travel, please contact us here selecting the "Disruption" category in the dropdown menu under "Your enquiry".

You can visit our Travel Requirements page for more information about the rules for fully vaccinated and unvaccinated passengers.



New rules for travel to the Netherlands from 02 February 2022

From Wednesday 02 February 2022, the rules for travel between the UK and the Netherlands are changing.

From this date, passengers who have received their booster vaccine at least 7 days before travel will no longer need to quarantine on arrival in the Netherlands.
Please note that the booster status must be recorded on the mandatory quarantine form.

Passengers can consult the Dutch government website for more information.

UK travel restrictions to ease from 11 February 2022

Fully vaccinated passengers will no longer need to take a COVID test. *Updated on 01 February 2022

The UK Government has announced a further relaxation of entry requirements to the UK for fully vaccinated travellers.

From Friday 11 February 2022 at 04:00 UK time, fully vaccinated passengers will no longer need to take a COVID-19 test to travel to the UK.


Unvaccinated passengers will no longer need to self-isolate on arrival, or take a day 8 COVID-19 test. However, they will still have to take a pre-departure test and a test on day 2 following their arrival in the UK.

Find out more on our Travel Requirements page.


RULES IN FORCE UNTIL 11 February 2022 04:00 (UK time)

From Friday 07 January 2022, fully vaccinated passengers travelling to the UK:

  • no longer need to take a pre-departure COVID-19 test
  • no longer need to self-isolate on arrival

Fully vaccinated passengers still need to:


The rules for fully vaccinated passengers also apply to children under 18 regardless of their vaccination status. Please note that:

  • an adult may include someone under 18 on their passenger locator form if travelling together and staying at the same address in the UK
  • children under 5 do not have to take a Day 2 test


The rules for unvaccinated passengers remain the same. Please ensure that you check the latest travel restrictions before departure.

The full details are available on the UK government’s website.

New rules for travel to the Netherlands from 02 February 2022

End of quarantine on arrival for passengers who have received their booster vaccine. *Updated on 01 February 2022

From Wednesday 02 February 2022, the rules for travel between the UK and the Netherlands are changing.

From this date, passengers who have received their booster vaccine at least 7 days before travel will no longer need to quarantine on arrival in the Netherlands.
Please note that the booster status must be recorded on the mandatory quarantine form.

Passengers can consult the Dutch government website for more information.

Relaxation of restrictions for travel to France

New rules from 14 January 2022. *Updated on 01 February 2022

On Thursday 13 January 2022, French authorities relaxed travel restrisctions for fully vaccinated passengers travelling to France from the United Kingdom.

The new rules, into effect on 14 January 2022, simplify travel between the United Kingdom and France by no longer requiring fully vaccinated passengers to self-isolated on arrival or have an essential reason for travelling to or from France.

Please note that passengers will still need to take measures both before and after travel. Further information on documentation and testing requirements can be found here.

From 07 January 2022, new entry rules for fully vaccinated passengers travelling to the UK

*Published on 06 January 2022

As you will know, the UK is relaxing its travel rules for fully vaccinated passengers. Please see below for more information.

CHANGES TO RULES

From Friday 07 January 2022, fully vaccinated passengers travelling to the UK:

  • no longer need to take a pre-departure COVID-19 test
  • no longer need to self-isolate on arrival


Fully vaccinated passengers still need to:


The rules for fully vaccinated passengers also apply to children under 18 regardless of their vaccination status. Please note that:

  • an adult may include someone under 18 on their passenger locator form if travelling together and staying at the same address in the UK
  • children under 5 do not have to take a Day 2 test


The rules for unvaccinated passengers remain the same. Please ensure that you check the latest travel restrictions before departure.

The full details are available on the UK government’s website.

FEE-FREE EXCHANGES
We just wanted to remind you that in order to support our customers, we are extending the offer of fee-free exchanges until 31 January 2022.
You can make fee-free exchanges before departure in your booking system and the exchange fees will automatically be waived. Customers will only need to pay the difference in fare if their new ticket is a higher price.
Please note that if a new ticket is a lower price, we’re unable to refund the difference.

Rules for travel to France : extension of the list of reasons to travel

Rules for travel between the UK and France from Saturday 18 December 2021:

  • An essential reason is required for ALL passengers travelling to and from France.

From Thursday 06 January 2002, the French government extended the list of “essential reasons” for travelling to the country.
You can now travel to France for “reasons linked to the pursuit of an economic activity requiring presence on site, which cannot be postponed (with proof from employer)”.
It is also being made easier to travel through France if your main residence is in the EU.

060122_list_of_compelling_reasons.pdf

French citizenship or residency is considered an essential reason for travel to France. Spouses, partners and children of French citizens are permitted to travel. Proof of shared residence may be required in certain cases. A list of essential reasons for travelling to and from France can be found on the website of the French government.

  • Please also check the rules that apply to departing France. If customers live in the UK, they will be permitted to leave France to return to their place of residence and may be asked to show proof of residency if they are not a UK citizen.
  • Non-essential travel, which includes events such as weddings or funerals, is not permitted.
  • ALL passengers aged 12 years or over must present a negative antigen or PCR test result taken no more than 24 hours before travel.
     

Statement of Honour 06.01_English.pdf

Certificate of travel to France 06.01_English.pdf

Certificate of travel from France 06.01_English.pdf

Coronavirus tests available at St Pancras International

COVID-19 testing options : London Medical Laboratory, Collinson Group, Randox and *Updated on 02 December 2021

COVID-19 testing options

We’re working with a variety of testing providers to give you access to a range of COVID-19 testing options at a preferential price.
All testing providers meet the required UK government standards for testing packages.

If you require a same day PCR test result on arrival in the UK, Biogroup and London Medical Laboratory can provide this service.

IMPORTANT: Please make sure you check the official travel rules for your destination for mandatory travel testing guidelines. Our Travel to sections above are also here to help you prepare for your trip.


London Medical Laboratory:

Eurostar customer discount: already applied to the products on their website.

Where to find them? At their St Pancras International Station Clinic within the EuroDespatch area. Please check their opening hours on their website for click and collect and clinic appointments. Other locations are available too.

What type of tests are available? Same day PCR, PCR, antigen, UK package Day 2 and 8, test to release – day 5 and more.

What collection options are available? Postal option (available in the UK only), click and collect, clinic appointment.


Collinson Group:

Eurostar customer discount: Please apply the discount code EUROSTAR20OFF at checkout.

Where to find them? At Unit 56, near The Booking Office Bar on the Upper level in St Pancras International Station. Please check their opening hours on their website for clinic appointments. Other locations are available too.

What type of tests are available? PCR, antigen, UK package Day 2 and 8, test to release – day 5 and more.

What collection options are available? Clinic appointment, postal option soon to be made available.


Randox:

Eurostar customer discount: On their website please apply the discount code Eurostar at checkout.

Where to find them? Home sample collection kits only. Please check on their website to locate the closest drop box from you.

What type of tests are available? PCR, UK package Day 2 and 8, test to release – day 5 and more.
 

Biogroup

Where to find them?
Notting Hill, Marylebone, Hampstead, Victoria, Shoreditch, Bond Street, Richmond. Please check their opening hours on their website for click and collect and clinic appointments. Other locations are available too.

What type of tests are available? Same day PCR, PCR, antigen, UK package Day 2 and 8, test to release – day 5 and more.

What collection options are available? Clinic appointment and postal option.

St Pancras map (English) - MAP.pdf

Coronavirus tests are not a Eurostar product or service. Eurostar is not responsible for the quality of tests, the length of time it takes to get your results and any other matters related to the testing (e.g. effect this has on your ability to travel).