From 1st October, passports are mandatory to enter the UK (exemptions apply)

Please make your customers aware that from 01 October 2021, passports will be mandatory for EU, EEA and Swiss citizens who are visiting the UK.
Passengers with settled or pre-settled status can continue using their national ID card until 31 December 2025.

Find out more at

Please click here for more information.

Contact us

Fill in the form below and our team will get back to you as soon as possible.

Contact an international agent
Speak to our Traveller Care team

Phone enquiries

Group bookings and enquiries
03448 224800
09:00 to 17:00 Monday to Friday 

Trade Sales - General enquiries about Eurostar and making a booking on your account
03448 242524
09:00 to 17:00, Monday to Friday

Travel Agents' Concessions
We are unable to give this contact out, please contact your HR department in order to receive the phone number.

Technical Helpdesk (GDS & Voyager) - for investigating system faults. This department cannot make reservations. 
03448 220119
08:00 to 17:00, Monday to Friday

Opening an account
01233 617520
09:00 to 17:00, Monday to Friday

** Please note that you will need to email as the phone line is currently closed **

Group baggage services
03448 225822

** Please note that this service is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday,

** Please note that this department is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Club Eurostar
If you have any queries about Club Eurostar, call:
UK: 03432 186 186
France: 01 70 70 60 88
Belgium: 02 400 67 31
Netherlands: 0207 16 83 25
Open from 08:00 to 17:00 Monday to Friday

Contact Centre - Belgium
+32 (0)70 79 79 89
08:00 to 20:00, Monday to Friday
09:00 to 16:30, Saturday and Sunday

International agents

North America United States, Canada, Mexico, Caribbean and Central America

Please contact Sales Support with any queries:

Agents outside the UK, France, Belgium, Netherlands, USA, Canada, Mexico, Caribbean and Central America

It is now possible to book Eurostar in your GDS via our interlining agreement with Hahn air, book under our carrier code 9F and ticket by plating on HR/169.
To check if ticketing is available in your market click here


Eurostar's registered office details

Eurostar International Ltd registered in England and Wales No. 02462001

Times House
Regent Quarter
Bravington Walk
N1 9AW
VAT registration number GB 991 2920 01