Upcoming rail strikes in the UK: Eurostar trains running as normal

Rail strikes have been announced in the UK on the following days:
- Saturday 30 September
- Wednesday 04 October

These strikes will not affect our timetable.
However, please make your clients aware that local trains in the UK may be severely disrupted.

Please click here for more information.

Contact us

Fill in the form below and our team will get back to you as soon as possible.

Contact an international agent
Speak to our Traveller Care team

Email / Phone enquiries

Trade Sales - General enquiries about Eurostar and making a booking on your account
Contact us:

Group bookings and enquiries

The group offer is sold by Eurostar. Group booking requests on Eurostar (travel from/to London) must be submitted via the booking form on

The groups team at Eurostar can also receive group requests via:

  • by mail:
  • by phone: 03448 224 800 from 9am to 5pm Monday to Friday. Closed at weekends & Bank Holidays

For group travel from 1st September on Thalys (routes between France, Belgium, the Netherlands and Germany), you can contact us:

  • by telephone:
    • Netherlands: +31 20 5321560
    • Belgium: +32 2 5861804
    • France: +33 1 86266965
    • Germany: +49 30 91739258
      (cost of a local call depending on the operator)
      The service is open from 09:00-17:00 CET Monday to Friday
  • by email:

Travel Agents' Concessions
We are unable to give this contact out, please contact your HR department in order to receive the phone number.

Technical Helpdesk - for investigating system faults.
For any technical queries, please send us booking reference, date & time of travel, details of the technical problem,... by email to
08:00 to 17:00, Monday to Friday
Please do not hesitate to consult the Frequently asked questions

Opening an account
09:00 to 17:00, Monday to Friday

Group baggage services
03448 225822
** Please note that this service is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday
** Please note that this department is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Club Eurostar
If you have any queries about Club Eurostar, please complete Contact us form

Eurostar's registered office details

Eurostar International Ltd registered in England and Wales No. 02462001

Kings Place
90 York Way
N1 9AG
United Kingdom

VAT registration number GB 991 2920 01