Contact us
Fill in the form below and our team will get back to you as soon as possible.
Contact an international agent
Speak to our Traveller Care team
Email / Phone enquiries
Trade Sales - General enquiries about Eurostar and making a booking on your account
Contact us:
- by mail: eurostar4agents@eurostar.com
or - by phone: 03448 242524 (09:00 to 17:00, Monday to Friday)
Group bookings and enquiries
The group offer is sold by Eurostar. Group booking requests on Eurostar (travel from/to London) must be submitted via the booking form on Eurostar.com
The groups team at Eurostar can also receive group requests via:
- by mail: groups@eurostar.com
or - by phone: 03448 224 800 from 9am to 5pm Monday to Friday. Closed at weekends & Bank Holidays
For group travel from 1st September on Thalys (routes between France, Belgium, the Netherlands and Germany), you can contact us:
- by telephone:
- Netherlands: +31 20 5321560
- Belgium: +32 2 5861804
- France: +33 1 86266965
- Germany: +49 30 91739258
(cost of a local call depending on the operator)
The service is open from 09:00-17:00 CET Monday to Friday
- by email: thalysgroups@eurostar.com
Travel Agents' Concessions
We are unable to give this contact out, please contact your HR department in order to receive the phone number.
Technical Helpdesk - for investigating system faults.
THIS TEAM DOES NOT MAKE BOOKINGS OR PROVIDE GENERAL TRAVEL INFORMATION.
For any technical queries, please send us booking reference, date & time of travel, details of the technical problem,... by email to gds.helpdesk@eurostar.com
08:00 to 17:00, Monday to Friday
Please do not hesitate to consult the Frequently asked questions
Opening an account
trade.contracts@eurostar.com
09:00 to 17:00, Monday to Friday
Group baggage services
03448 225822
** Please note that this service is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **
Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday
** Please note that this department is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **
Club Eurostar
If you have any queries about Club Eurostar, please complete Contact us form
Eurostar's registered office details
Eurostar International Ltd registered in England and Wales No. 02462001
Kings Place
90 York Way
London
N1 9AG
United Kingdom
VAT registration number GB 991 2920 01