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Category: General Eurostar trade queries Group bookings and enquiries Eurostar destinations and connections Opening a Eurostar account – UK agents only Contract queries – UK agents only VOYAGER helpdesk General GDS queries GDS technical support GDS queries for US-based agents Group baggage services Lost property Website feedback Eurostar™ Frequent traveller

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Email / Phone enquiries

Group bookings and enquiries
groups@eurostar.com
03448 224800
09:00 to 17:00 Monday to Friday 

Trade Sales - General enquiries about Eurostar and making a booking on your account
eurostar4agents@eurostar.com
03448 242524
09:00 to 17:00, Monday to Friday

Travel Agents' Concessions
We are unable to give this contact out, please contact your HR department in order to receive the phone number.

Technical Helpdesk (GDS & Voyager) - for investigating system faults. This department cannot make reservations.
application.support@eurostar.com 

03448 220 119 

08:00 to 17:00, Monday to Friday

Opening an account
trade.contracts@eurostar.com
09:00 to 17:00, Monday to Friday

Group baggage services
03448 225822
** Please note that this service is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday
** Please note that this department is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Club Eurostar
If you have any queries about Club Eurostar, call:
UK: For English click here     /      03432 186 186 
France: For French click here     /      +33 (0)1 70 70 60 88
Belgium: For English click here - For French click here - For Dutch click here    /  +32 (0)2 400 67 31
Netherlands: For Dutch click here         /       +31 (0)20 - 7 16 83 25
Open from 08:00 to 17:00 Monday to Friday

Agents based in the USA

Please contact Application Support with any queries:
application.support@eurostar.com

Agents outside the UK, France, Belgium, Netherlands, Luxembourg and the USA

It is now possible to book Eurostar in your GDS via our interlining agreement with Hahn air, book under our carrier code 9F and ticket by plating on HR/169.
To check if ticketing is available in your market click here

 

Eurostar's registered office details

Eurostar International Ltd registered in England and Wales No. 02462001

Kings Place
90 York Way
London
N1 9AG
United Kingdom

VAT registration number GB 991 2920 01