Contact us

Fill in the form below and our team will get back to you as soon as possible.

Contact an international agent
Speak to our Traveller Care team

Email / Phone enquiries

Trade Sales - General enquiries about Eurostar and making a booking on your account
eurostar4agents@eurostar.com
03448 242524
09:00 to 17:00, Monday to Friday

Group bookings and enquiries
groups@eurostar.com
03448 224800
09:00 to 17:00 Monday to Friday

Travel Agents' Concessions
We are unable to give this contact out, please contact your HR department in order to receive the phone number.

Technical Helpdesk (GDS & Voyager) - for investigating system faults. THIS TEAM DOES NOT MAKE BOOKINGS OR PROVIDE GENERAL TRAVEL INFORMATION.
For any technical queries, please send us booking reference, date & time of travel, details of the technical problem,... by email to application.support@eurostar.com
08:00 to 17:00, Monday to Friday
Please do not hesitate to consult the Frequently asked questions

Opening an account
trade.contracts@eurostar.com
09:00 to 17:00, Monday to Friday

Group baggage services
03448 225822
** Please note that this service is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Lost property
03448 224411 then press 1
09:00 to 17:00, Monday to Friday
** Please note that this department is currently unavailable due to Covid-19. We aim to resume this service as soon as possible **

Club Eurostar
If you have any queries about Club Eurostar, call:
UK: For English click here / 03432 186 186
France: For French click here / +33 (0)1 70 70 60 88
Belgium: For English click here - For French click here - For Dutch click here / +32 (0)2 400 67 31
Netherlands: For Dutch click here / +31 (0)20 - 7 16 83 25
Open from 08:00 to 17:00 Monday to Friday

Eurostar's registered office details

Eurostar International Ltd registered in England and Wales No. 02462001

Kings Place
90 York Way
London
N1 9AG
United Kingdom

VAT registration number GB 991 2920 01