Eurostar4Agents
Changes to our timetable for specific dates in October 2021

Please make sure that your customers aware of some alterations to our timetable during October 2021 on the Paris/Lille <> London route due to operational reasons and on the Amsterdam <> London route due to engineering works.

Please click here for more information.

Amsterdam & Rotterdam

The Journey

Travel facts and journey times about the London to Rotterdam/Amsterdam route. *Updated on 20 October 2021

London -> Rotterdam/Amsterdam
The train goes from St Pancras International to Amsterdam Centraal, with a stop at Brussels-Midi/Zuid and in Rotterdam afterwards. It takes 3 hours 13 minutes to get to Rotterdam and 3 hours 55 minutes to get to Amsterdam.
 

Connecting via Thalys
There is still be the option to book London > Brussels (Eurostar) > Rotterdam/Amsterdam (Thalys).
The trip to Brussels takes just over two hours. At Brussels-Midi/Zuid you change on to a Thalys train for the remaining 1 hr 49 mins to Amsterdam Centraal.
Please note that Eurostar + Thalys option is not available on GDS Air
 

Amsterdam/Rotterdam -> London
The train departs from Amsterdam Centraal (the Eurostar terminal is situated on Platform 15b) stop in Rotterdam Centraal (the Eurostar terminal is situated on Platform 2). The journey to London is 4 hours 09 minutes from Amsterdam and 3 hours 29 minutes from Rotterdam.


Timetable
There are currently two trains from St Pancras International to Rotterdam / Amsterdam Centraal per day:

Timetable_Horaires _Dienstregeling_Amsterdam_Rotterdam_ 22.10.2021 - 08.01.2022.pdf

Fares and GDS booking tips

Latest fares and important tips when booking this route. *Updated on 20 October 2021

LATEST FARES

PUBLIC_London_Amsterdam_Rtrn_18.06.21.pdf

GDS BOOKING TIPS
In order to book a trip to Amsterdam or Rotterdam you will need the following codes on GDS: ZYA for Amsterdam and QRH for Rotterdam

- Outbound trains are running twice daily at 11:04 (train 9F 9126) and 18:16 (train 9F 9152)
- Inbound trains are running twice daily at 13:47 (train 9F 9145) and 18:47 (train 9F 9167)

Please note weekend service - there is no 18:16 (train 9F 9152) / 18:47 (train 9F 9167) on a Saturday.


SEAT RESERVATIONS
On our Amsterdam route we allow a commuter service between Brussels and Rotterdam/Amsterdam, this means that a certain amount of seats are saved for customers doing Brussels - Rotterdam/Amsterdam.

A space is only confirmed on the train once seats have come back from Eurostar (9F) and the segment is also confirmed. If no seating has come back from Eurostar (9F) even if the sector is confirmed the ticket is not guaranteed.

We advise agents not to guarantee a passenger that they have been booked on a certain train until that confirmed sector and seating comes back to the agent. Please check availability in a separate PNR and not in the same booking as we cannot reinstate an original ticket.

Need any assistance, please contact application support.
If you'd like to book on a business account, please contact Trade Sales on 03448 242 524.

Your customer's trip

Whether they're in Standard, Standard Premier or Business Premier, we'll do everything we can to make your customer's journey smooth, easy and comfortable. Here are some helpful tips... *Published on 20 October 2021

LONDON DEPARTURES
Setting off from London is exactly the same as our other core routes.
 

AMSTERDAM/ROTTERDAM DEPARTURES
Check in commences up to 90 minutes before departure and closes 30 minutes before departure.
BP customers are required to check in no later than 20 minutes before departure (although currently 30 minutes because of COVID-19).
 

TICKETS
Find your ticket in the Eurostar app or print it at home. Travellers should remember to save or print the ticket for their return journey too – they will need it to enter the station at Amsterdam or Rotterdam Centraal.
 

PASSPORT CHECK
Security and passport control when travelling from St Pancras International to Rotterdam and Amsterdam Centraal remains the same.
On your return journey, security and passport control takes place in Amsterdam Centraal and Rotterdam as soon as you enter the Eurostar terminal.
 

BUSINESS PREMIER LOUNGE
Once travellers are through the final passport check at St Pancras International, they can head to the Business Premier lounge to enjoy drinks, nibbles, newspapers and magazines, and wi-fi.

There’s no Business Premier service or Business Premier lounge at Amsterdam Centraal or Rotterdam Centraal. But travellers can relax in the NS International Lounge on Platform 1 at either station if they are a Carte Blanche holder before checking-in.
 

BRUSSELS TO NETHERLANDS - INTRASCHENGEN
Eurostar is not the only operator on this route. The two other operators are Thalys and NS Intercity. Please remind your passengers to keep their ticket with them at all times. It will be checked on board and they will need to scan the barcode at the ticket gates to exit the station in the Netherlands.

Station staff and police officers may carry out random security checks before boarding the train at Brussels-Midi/Zuid. So, please advise the traveller to arrive at least 20 minutes before departure to allow time for this.

Eurostar trains usually depart from platform 3 in Brussels-Midi/Zuid. On the way back, our trains usually depart from platform 15B in Amsterdam Centraal and platform 1 in Rotterdam Centraal. But do remind the travellers to double check the departure boards in case something has changed.
Once they've found the right platform, they should use the information screens to find out the best place to wait for their coach.

Engineering works

Upcoming engineering works on our direct London <-> Rotterdam/Amsterdam route can be found here *Updated on 20 October 2021

SATURDAY 23 OCTOBER TO SUNDAY 24 OCTOBER, SATURDAY 30 AND SUNDAY 31 OCTOBER 2021 - ENGINEERING WORKS IN THE NETHERLANDS

  • Journey times on these weekends will be increased by 30 minutes.

SATURDAY 06 NOVEMBER 2021 - MORE ENGINEERING WORKS IN THE NETHERLANDS

  • Eurostar services will run between the UK and Rotterdam only on both days and won't stop at Amsterdam

SUNDAY 07 NOVEMBER AND ALL WEEKENDS FROM SATURDAY 02 OCTOBER UNTIL SUNDAY 28 NOVEMBER 2021

  • No tickets will be available for Eurostar journeys to and from Amsterdam and Rotterdam until our timetables have been confirmed.

ALL WEEKENDS FROM SATURDAY 11 DECEMBER 2021 - TICKET SALES CLOSED TO/FROM THE NETHERLANDS

  • No tickets will be available for Eurostar journeys to and from Amsterdam and Rotterdam until weekend engineering works schedules for the 2022 annual timetable have been confirmed.

FAQs

FAQs on our Netherlands route *Updated on 20 October 2021

What classes of service do we have?
This is the same offering as the core routes (London > Lille/Paris, London > Brussels) except there are some slight changes:

  • Standard Premier and Business Premier receive an extra snack for the journey between Brussels and Rotterdam/Amsterdam.
  • Business Premier:
    • Flexibility is up to departure
    • Check-in is 20 minutes (although currently 30 minutes because of COVID-19)
       

Do ticket checks and border checks apply to Intraschengen (Brussels - Rotterdam/Amsterdam) passengers?
No border checks for Intraschengen travellers. Tickets are checked onboard.


Bike Policy and Registered Luggage
As Eurodespatch is currently closed there is no bikes allowed (unless folded) or registered luggage.


Are tickets flexible between Amsterdam and Rotterdam (can a Rotterdam passenger turn up in Amsterdam or vice versa)?
Unfortunately they cannot.