Eurostar4Agents
Upcoming rail strikes in the UK: Eurostar trains running as normal

Rail strikes have been announced in the UK on the following days:
- Saturday 30 September
- Wednesday 04 October

These strikes will not affect our timetable.
However, please make your clients aware that local trains in the UK may be severely disrupted.

Please click here for more information.

Amsterdam & Rotterdam

The Journey

Travel facts and journey times about the London to Rotterdam/Amsterdam route. *Updated on 03 July 2023

London -> Rotterdam/Amsterdam

The train goes from St Pancras International to Amsterdam Centraal, with a stop at Brussels-Midi/Zuid and in Rotterdam afterwards. It takes 3 hours 13 minutes to get to Rotterdam and 3 hours 55 minutes to get to Amsterdam.
 

Connecting via Thalys

There is still be the option to book London > Brussels (Eurostar) > Rotterdam/Amsterdam (Thalys) on eurostar.com
The trip to Brussels takes just over two hours. At Brussels-Midi/Zuid you change on to a Thalys train for the remaining 1 hr 49 mins to Amsterdam Centraal.
Please note that Eurostar + Thalys option is not available on GDS Air
 

Amsterdam/Rotterdam -> London

The train departs from Amsterdam Centraal (the Eurostar terminal is situated on Platform 15b) stop in Rotterdam Centraal (the Eurostar terminal is situated on Platform 2). The journey to London is 4 hours 09 minutes from Amsterdam and 3 hours 29 minutes from Rotterdam.


Timetable

There are currently four trains from St Pancras International to Rotterdam / Amsterdam Centraal per day:

Amsterdam-route-timetable-2023.pdf

Fares and GDS booking tips

Latest fares and important tips when booking this route. *Updated on 03 July 2023

LATEST FARES

PUBLIC_London_Amsterdam_Rotterdam_Fare Sheet_23.03.2023_NewBuckets.pdf


SEAT RESERVATIONS

A space is only confirmed on the train once seats have come back from Eurostar (9F) and the segment is also confirmed. If no seating has come back from Eurostar (9F) even if the sector is confirmed the ticket is not guaranteed.

We advise agents not to guarantee a passenger that they have been booked on a certain train until that confirmed sector and seating comes back to the agent. Please check availability in a separate PNR and not in the same booking as we cannot reinstate an original ticket.

GDS BOOKING TIPS

In order to book a trip to Amsterdam or Rotterdam you will need the following codes on GDS: ZYA for Amsterdam and QRH for Rotterdam.
Outbound and inbound trains are running four times daily from Monday to Friday.
Please note that the service is less frequent at the weekend.

For any technical queries, please send us booking reference, date & time of travel, details of the technical problem,... by email to gds.helpdesk@eurostar.com

In case you cannot book on GDS, please use your business account and contact Trade Sales on 03448 242 524.

Your customer's trip

Whether they're in Standard, Standard Premier or Business Premier, we'll do everything we can to make your customer's journey smooth, easy and comfortable. Here are some helpful tips... *Published on 26 October 2022

LONDON DEPARTURES

Setting off from London is exactly the same as our other core routes.
 

AMSTERDAM/ROTTERDAM DEPARTURES

Check in commences up to 90 minutes before departure and closes 30 minutes before departure.
Business Premier customers are required to check in no later than 20 minutes before departure.
 

TICKETS

Find your ticket in the Eurostar app or print it at home. Travellers should remember to save or print the ticket for their return journey too – they will need it to enter the station at Amsterdam or Rotterdam Centraal.
 

PASSPORT CHECK

Security and passport control when travelling from London St Pancras International to Rotterdam Centraal and Amsterdam Centraal remains the same.
On your return journey, security and passport control takes place in Amsterdam Centraal and Rotterdam Centraal as soon as you enter the Eurostar terminal.
 

BUSINESS PREMIER LOUNGE

Once through the final passport check at London St Pancras International, Business Premier ticket holders and Carte Blanche members can head to the Business Premier lounge to enjoy drinks, nibbles, newspapers and magazines, and wi-fi.

There’s no Business Premier service or Business Premier lounge at Amsterdam Centraal or Rotterdam Centraal. But Carte Blanche holders or Business Premier and Standard Premier travellers can relax in the Regus Lounge on Platform 2 at either station.

FAQs

FAQs on our Netherlands route *Updated on 26 October 2022

What classes of service do we have?

This is the same offering as the core routes (London > Lille/Paris, London > Brussels) except there are some slight changes:

  • Standard Premier and Business Premier receive an extra snack for the journey between Brussels and Rotterdam/Amsterdam.
  • Business Premier:
    • Flexibility is up to departure
    • Check-in is 20 minutes
       

Bike Policy and Registered Luggage

Currently there are no bikes allowed (unless folded) on the London <> Rotterdam / Amsterdam route.
More information here.


Are tickets flexible between Amsterdam and Rotterdam (can a Rotterdam passenger turn up in Amsterdam or vice versa)?

Unfortunately they cannot.

An issue with the ticket gates at Dutch stations?

There is an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If a customer scans an image of a ticket barcode on their smartphone to enter or leave the station, digital bank cards may be charged instead.

What your customers need to do if they store bank cards on their phones

Please let your customers know that they should use one of the following to enter or leave the station:

  1. A ticket saved to their Google/Apple Wallet

OR

  1. A printed ticket

If your customers are charged in error, please let them know that they can visit the OVpay website to learn how to get a refund.

Customers who do not store bank cards on their phones can save their tickets in the Eurostar app or scan an on-screen image of their print-friendly ticket, if they prefer.