London -> Rotterdam/Amsterdam
The train goes from St Pancras International to Amsterdam Centraal, with a stop at Brussels-Midi/Zuid and in Rotterdam afterwards. It takes 3 hours 13 minutes to get to Rotterdam and 3 hours 55 minutes to get to Amsterdam.
 

Connecting via Thalys
There is still be the option to book London > Brussels (Eurostar) > Rotterdam/Amsterdam (Thalys).
The trip to Brussels takes just over two hours. At Brussels-Midi/Zuid you change on to a Thalys train for the remaining 1 hr 49 mins to Amsterdam Centraal.
Please note that Eurostar + Thalys option is not available on GDS Air
 

Amsterdam/Rotterdam -> London
The train departs from Amsterdam Centraal (the Eurostar terminal is situated on Platform 15b) stop in Rotterdam Centraal (the Eurostar terminal is situated on Platform 2). The journey to London is 4 hours 09 minutes from Amsterdam and 3 hours 29 minutes from Rotterdam.

Timetable
There are currently two trains from St Pancras International to Rotterdam / Amsterdam Centraal per day:

Timetable_Horaires _Dienstregeling_Amsterdam_Rotterdam_ 22.10.2021 - 08.01.2022.pdf

LATEST FARES

PUBLIC_London_Amsterdam_Rtrn_18.06.21.pdf

GDS BOOKING TIPS
In order to book a trip to Amsterdam or Rotterdam you will need the following codes on GDS: ZYA for Amsterdam and QRH for Rotterdam

- Outbound trains are running twice daily at 11:04 (train 9F 9126) and 18:16 (train 9F 9152)
- Inbound trains are running twice daily at 13:47 (train 9F 9145) and 18:47 (train 9F 9167)

Please note weekend service - there is no 18:16 (train 9F 9152) / 18:47 (train 9F 9167) on a Saturday.

SEAT RESERVATIONS
On our Amsterdam route we allow a commuter service between Brussels and Rotterdam/Amsterdam, this means that a certain amount of seats are saved for customers doing Brussels - Rotterdam/Amsterdam.

A space is only confirmed on the train once seats have come back from Eurostar (9F) and the segment is also confirmed. If no seating has come back from Eurostar (9F) even if the sector is confirmed the ticket is not guaranteed.

We advise agents not to guarantee a passenger that they have been booked on a certain train until that confirmed sector and seating comes back to the agent. Please check availability in a separate PNR and not in the same booking as we cannot reinstate an original ticket.

Need any assistance, please contact application support.
If you'd like to book on a business account, please contact Trade Sales on 03448 242 524.

LONDON DEPARTURES
Setting off from London is exactly the same as our other core routes.
 

AMSTERDAM/ROTTERDAM DEPARTURES
Check in commences up to 90 minutes before departure and closes 30 minutes before departure.
BP customers are required to check in no later than 20 minutes before departure (although currently 30 minutes because of COVID-19).
 

TICKETS
Find your ticket in the Eurostar app or print it at home. Travellers should remember to save or print the ticket for their return journey too – they will need it to enter the station at Amsterdam or Rotterdam Centraal.
 

PASSPORT CHECK
Security and passport control when travelling from St Pancras International to Rotterdam and Amsterdam Centraal remains the same.
On your return journey, security and passport control takes place in Amsterdam Centraal and Rotterdam as soon as you enter the Eurostar terminal.
 

BUSINESS PREMIER LOUNGE
Once travellers are through the final passport check at St Pancras International, they can head to the Business Premier lounge to enjoy drinks, nibbles, newspapers and magazines, and wi-fi.

There’s no Business Premier service or Business Premier lounge at Amsterdam Centraal or Rotterdam Centraal. But travellers can relax in the NS International Lounge on Platform 1 at either station if they are a Carte Blanche holder before checking-in.
 

BRUSSELS TO NETHERLANDS - INTRASCHENGEN
Eurostar is not the only operator on this route. The two other operators are Thalys and NS Intercity. Please remind your passengers to keep their ticket with them at all times. It will be checked on board and they will need to scan the barcode at the ticket gates to exit the station in the Netherlands.

Station staff and police officers may carry out random security checks before boarding the train at Brussels-Midi/Zuid. So, please advise the traveller to arrive at least 20 minutes before departure to allow time for this.

Eurostar trains usually depart from platform 3 in Brussels-Midi/Zuid. On the way back, our trains usually depart from platform 15B in Amsterdam Centraal and platform 1 in Rotterdam Centraal. But do remind the travellers to double check the departure boards in case something has changed.
Once they've found the right platform, they should use the information screens to find out the best place to wait for their coach.

• Changes to our timetable throughout November and December 2021

Please make your customers aware of the following changes and ensure they arrive at the station in plenty of time for security and boarding.

• Changes to Eurostar 9145 :
  • from Amsterdam/Rotterdam to London on 20 & 21 November
  • Where the planned engineering works have now been cancelled, the train will now leave at its original departure times of 13:47 from Amsterdam Centraal and 14:28 from Rotterdam Centraal, with the arrival time in London scheduled for 17:00.
     

• Eurostar train 9145 no longer stops in Rotterdam Centraal on 28 November 2021

We are sorry to advise that, due to essential engineering works, the Eurostar train 9145 to London St Pancras will no longer be stopping at Rotterdam Centraal on the 28 November 2021.
Passengers travelling on that train can travel from Amsterdam Centraal, where their train departs at 13:15 or from Brussels Midi/Zuid, where their train departs at 15:52.

Their Eurostar tickets will be accepted on local trains from Rotterdam Centraal to reach these destinations. Please make sure that passengers check timings and arrive at the station at least 90 minutes before departure with their current ticket.

Should the alternative service provided not be suitable, you can offer :

• a free exchange : in order to do so, please make a new reservation and submit a refund request for the initial PNR and the fare difference, including both PNRs via the « demande de détaxe » procedure
• a full refund : in order to do so, please cancel the booking and submit a refund request for the initial PNR via the « demande de détaxe » procedure
   

• Important: Eurostar 9145 scheduled to depart later from Amsterdam/Rotterdam/Brussels on Saturday 04 & Sunday 05 December 2021

Please note that due to essential engineering works in Belgium, we have had to make changes to our timetable which will affect Eurostar train 9145 from Amsterdam Centraal to London St Pancras, on Saturday 04 and Sunday 05 December 2021.

Timings are now as follows:

• from Amsterdam Centraal at 14:15, 65 minutes later than advertised (originally 13:10)
• from Rotterdam Centraal at 14:58, 60 minutes later than advertised (originally 13:58)
• from Brussels-Midi/Zuid at 16:35, 35 minutes later than advertised (originally 16.00)

Passengers will arrive in London St Pancras at 17:30, 30 minutes later than advertised (originally 17:00)
 

• Important: Eurostar 9152 scheduled to arrive 23 min later to Amsterdam Centraal on Sunday 05 December 2021 (original arrival time 23:11)

Please note that due to engineering works in Belgium, we have had to make changes to our timetable which will affect Eurostar train 9152 from London St Pancras to Amsterdam Centraal, on Sunday 05 December 2021.

Eurostar train 9152 will arrive at Amsterdam Centraal at 23:34, 23 minutes later than advertised (originally 23:11).
Departure time from London St Pancras remains unchanged at 18:04.

What classes of service do we have?
This is the same offering as the core routes (London > Lille/Paris, London > Brussels) except there are some slight changes:

• Standard Premier and Business Premier receive an extra snack for the journey between Brussels and Rotterdam/Amsterdam.
• Business Premier:
  • Flexibility is up to departure
  • Check-in is 20 minutes (although currently 30 minutes because of COVID-19)
     

Do ticket checks and border checks apply to Intraschengen (Brussels - Rotterdam/Amsterdam) passengers?
No border checks for Intraschengen travellers. Tickets are checked onboard.


Bike Policy and Registered Luggage
As Eurodespatch is currently closed there is no bikes allowed (unless folded) or registered luggage.


Are tickets flexible between Amsterdam and Rotterdam (can a Rotterdam passenger turn up in Amsterdam or vice versa)?
Unfortunately they cannot.