UPDATE 22/03: French customs working to rule; Planned cancellations until March 30 2019

The situation is progressively returning to normal, however it may take longer than normal to proceed through departures in Paris Gare du Nord. Please ask passengers to arrive at the station at the time indicated on their ticket. Normal ticket conditions now apply. Please check Category 16 if using the GDS, or click the link below to see the conditions of all tickets. All customers/agencies have now been contacted regarding planned cancellations until March 30th.

Please click here for more information.

VIP service

Eurostar operates a paid for VIP meet and greet service.

You can find out more by contacting Eurostar VIP meet and greet services at the below email address 24 hours a day;

If you wish to make a request for Eurostar VIP meet and greet services, please click hereand complete the form in full and return it to the Eurostar VIP Services email address. We kindly ask that all requests are made at least 24 hours in advance of travel. Any requests received without a completed form and/or within 24 hours of the travel date, will be declined. Eurostar VIP meet and greet services will be confirmed by email only.

For Eurostar VIP meet and greet services in Brussels, Lille and Calais we regret we do not operate a VIP service.

For Eurostar VIP meet and greet services in Paris we offer a paid for service in partnership with Atmosfère, a company specialising in high-end travel assistance, from “meet and greet” to exclusive porter and chauffeur services. Customers can find out more information about this service and book their VIP experience directly through Atmosfère by phone at: +33160078309 or e-mail to Please note we are unable to book this for you.

For all ticketing requests and general enquiries about Eurostar, please call our Contact Centre on 03432 186 186.