Eurostar4Agents

Tickets and Travel Documents

Travel documents

All travellers, including children, need to bring one of the following:

  • A valid passport or biometric passport (to use at our ePassport gates).

  • A valid national identity card (EEA citizens and Swiss nationals).

Tickets

There are three easy ways to get your tickets:

  • Follow the download link in your confirmation email and save your ticket to the Wallet app.

  • Use your six-letter booking reference to find your ticket in the Eurostar app.

  • Download your ticket and print it at home.

Once you’ve booked and paid for your ticket you’ll receive a confirmation email with your six-letter booking reference and a link to ‘Get your ticket’.

You’ll need to fill in your contact details before you can get your ticket. This is so we can stay in touch if your journey’s disrupted for any reason.

Mobile ticket

Find your ticket in the Eurostar app and you can check in with a quick scan of your mobile. Download the app for iPhone or Android.

  • Go to the Tickets section of the app
  • At the check-in gate hold the barcode up to the reader and the gate will open.

Note:

  • Mobile tickets are only available for bookings and exchanges made at least 48 hours before travelling.

Wallet (formally known as Passbook)

Wallet is an app that stores all your tickets in one place on your mobile device.

To get your tickets in Passbook format, go to Manage a booking, enter the contact details of each passenger, then click Email mobile tickets. We’ll email your tickets to you as an attachment.

When you open the attachment, press Add and your ticket will be added to the Wallet app. When it comes to checking in, just hold the barcode of the Wallet ticket up to the reader and voilà – the gate will open.

Note:

  • Wallet tickets are only available for bookings without connecting journeys.
  • Wallet tickets aren’t available on Any Belgian Station and Any Dutch Station bookings
  • Wallet tickets are also available on Android and BlackBerry phones, through other apps like Google Wallet
  • If you change any details on your booking, you’ll need to save the updated ticket to your Wallet app

Print at home

  • Go to ‘Manage a booking’, on the top of your screen
  • Log in using your booking reference and passenger name
  • Enter the contact details of each passenger
  • Click Print tickets
  • You can then print directly or save your ticket on your computer to print later.