Eurostar4Agents
Ashford amended timetable

There is currently an amended timetable running at Ashford International, this is a temporary measure, and we will return to a normal service after the summer.

Please click here for more information.

Update to the Disney route on 3rd and 4th April

Update to the Disney route on 3rd and 4th April


As a consequence of a national SNCF strike in France on 3rd and 4th April 2018, we’ve had to re-route the trains to and from Disney on those days.


Train 9057 on 03/04/2018 and 04/04/2018

Train 9057 is still running, however it will now depart from Paris Gare du Nord at 19.07 instead of Marne la Vallee. This train is expected to arrive in Ashford at 20.07, Ebbsfleet at 20.27 and London St Pancras at 20.44 local time.

Passengers must arrive in Paris Gare du Nord at least 60 minutes before their expected departure. We’d encourage them to start making their way from Disney to Paris by 16.30.

There will be Eurostar representatives at Marne la Vallee/Disneyland Paris station to answer any questions and to show passengers how to get to Gare du Nord.

Gare du Nord is easy to reach from Disneyland ® resort by taking the RER. The best option is to take the RER A from Marne-la-Vallée to Chatelet Les Halles and then take RER B on the opposite side of the platform to Gare-du-Nord (1 stop). Follow « main lines » to the Eurostar.

The RER trains operate regularly (approx. every 15 minutes) and the travel time should be between 39 and 45 minutes.


Train 9074 on 03/04/2018 and 04/04/2018

Train 9074 is still running, however it will now depart at 10.14 from London St. Pancras, 10.34 from Ebbsfleet, 10.58 from Ashford International and will arrive into Paris at 14:03 instead of Marne la Vallee.

Eurostar personnel will be on-board the train to provide assistance and information about getting to Disneyland ® resort.

Disneyland ® resort is easy to reach from Gare du Nord by taking the RER. The best option is to take the RER D or B from Gare du Nord to Chatelet Les Halles and change for the RER A to Marne-la-Vallée.


If passengers do however wish to exchange their tickets to another date or claim a refund, they can be offered a free exchange or a full refund of their tickets. Details of how to proceed are mentioned below.


GDS BOOKINGS

Passenger wishes to exchange their ticket for another day

To exchange ticket if it is PRIOR to the booked travel date and time

  • Rebook the same booking class on the new date if available.
  • If the original booking class is not available, book the next available booking class within the same cabin class.
  • Update the SI field with the following messaging – SI 9F INVOL DATE CHANGE DUE TO REROUTED 9057/9074 03/04/2018 or 04/04/2018
  • There is no need to collect the additional fare or exchange fee.
  • IMPORTANT: The exchange and reissue must be completed before the train is due to depart.

To exchange ticket if it is PAST the original booked travel date and time

  • Create a new booking and ticket as normal
  • The original ticket can be refunded via BSP link for the affected sector (please include details of the new PNR and ticket number on the application)
  • If the new booking is at a higher cost, email ticket numbers and booking reference for both original and new booking to gds.helpdesk@eurostar.com requesting that the fare difference be refunded via an ACM.
  • IMPORTANT: The new ticket must be booked in a new PNR

Passenger requests a refund

Please submit a request via BSP link and enter “Requested due to Rerouted 9057/9074 03/04/2018 or 04/04/2018" in the notes.


ELGAR BOOKINGS

Passenger wishes to exchange their ticket for another day

Please create a new booking and ticket as normal and send an email to eurostar4agents@eurostar.com with booking references for the original and new bookings and your Business / BAF account number. A refund will then be processed for the fare difference.

Passenger requests a refund

Please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.

For any bookings made directly with Eurostar4agents

Please call us directly on 03448 224334 and we will arrange an exchange.

If you require a refund, please email eurostar4agents@eurostar.com with original booking reference and your Business / BAF account number. A refund will then processed.


Please check eurostar4agents.com for further updates.

We are very sorry for any inconvenience caused.
The Eurostar Sales Team