AN IMPORTANT NOTE ABOUT YOUR JOURNEY TO THE UK
On the way to the UK, we’ll be doing check-in, security and immigration checks at our hub station, Lille Europe.*
For security reasons, we have to go through various checks in a secure environment before we enter the Channel Tunnel. The stations at Marseille-St-Charles, Avignon TGV and Lyon Part Dieu don’t have the facilities to do the checks, so we’ll be doing them at Lille Europe. Don’t worry, our team will guide you every step of the way.
When we arrive in Lille, we’ll be leaving the train to do these checks and taking everything with us, so please make sure your luggage is labelled clearly. Just ask a member of the team for a label if you need one.
* On journeys to France, these checks take place at London or Ashford.
A QUICK GUIDE
- Before we arrive at Lille, gather all your bags and belongings to take with you. While you’re doing that, make sure you’ve got your ticket and passport or national ID card handy.
- When you’ve stepped off the train, take the stairs, escalator or lift up to the main part of the station. Once you get to the top, turn left and follow signs to Hall 4 at the far end of the station.
- Time for check-in and security. First, you’ll check in using your ticket, then you’ll show your passport or ID card to French immigration officers. Next, it’s the British Border Control officers, then the usual security checks and x-ray machines.
We’ll be in Lille for 1 hour and 15 minutes altogether, and we’ve included this in your journey time, so we’ll be on our way again at 21.36.
While you’re checking in, our teams will be doing security checks on the train before we board again. Once you’re back on the train, head straight to the same seat as you were sitting in before and we’ll be on our way.